25942 Base Line St, San Bernardino, CA 92410 • 9093625556
Barstow, CA
Rancho Cucamonga, CA
Fontana, CA
Upland, CA
Work
Company:
Heartland automotive inc
Dec 2004
Position:
General manager
Education
School / High School:
San Andreas High School- Highland, CA
1998
Specialities:
Diploma in General Studies
Skills
Development and Retention of Teammates. ... • Customers • and the Company. The Merchandising • Advertising and Promotion of Products an... • Coaching and Developing Store Teammates.... • on the phone and in the store. Attention... • thanking them for their visit • and conveying our true appreciation for ...
San Andreas High School Highland, CA 1998 to 2002 Diploma in General Studies
Skills:
Development and Retention of Teammates. Building Customer Satisfaction & Loyalty. Providing Auto Products and Services Creating Results for Teammates, Customers, and the Company. The Merchandising, Advertising and Promotion of Products and Services. Selecting, Coaching and Developing Store Teammates. Involvement in every aspect of the store operation. Energetic responsiveness to every customer, on the phone and in the store. Attention to each customer's needs: documenting and determining the best response and solution to a wide variety of situations. Communicate accurately to sales teammates and technicians to establish time commitments that meet our standards and exceed the standards of (the customer). Following proper checkout procedures: explaining all warranties and options to (the customer), thanking them for their visit, and conveying our true appreciation for their business. Ability to step up to duties as assigned.