Richard A Day

Address:

10005 Banner Country Ct, Gaithersburg, MD 20882

VIN:

JM1BK34L271682036

Make:

MAZDA

Model:

MAZDASPEED3

Year:

2007

US Patent:

7167830, Jan 23, 2007

Filed:

Mar 8, 2001

Appl. No.:

09/800509

Inventors:

Ajay P Sravanapudi - Reston VA, US
Richard D. Day - Ashburn VA, US

Assignee:

Entrieva, Inc. - Reston VA

International Classification:

G10L 11/00

US Classification:

704275, 709213, 709220, 379 8801

Abstract:

A system for multimodal information services includes a multimodal information service mechanism for providing the multimodal information services. An information user connects to a first network through at least one communication device, the first network connecting to the multimodal information service mechanism, the information user requesting and receiving the multimodal information services from the multimodal information service mechanism through the device. An information source connects to the multimodal information service mechanism via a second network, the information source providing multimodal information to the multimodal information service mechanism to facilitate the multimodal information services.

US Patent:

7418086, Aug 26, 2008

Filed:

Jul 28, 2006

Appl. No.:

11/494835

Inventors:

Ajay P. Sravanapudi - Reston VA, US
Richard D. Day - Ashburn VA, US

Assignee:

Entrieva, Inc. - Reston VA

International Classification:

H04L 12/00

US Classification:

379 8813, 704270, 709213

Abstract:

A system for multimodal information services includes a multimodal information service mechanism for providing the multimodal information services. An information user connects to a first network through at least one communication device, the first network connecting to the multimodal information service mechanism, the information user requesting and receiving the multimodal information services from the multimodal information service mechanism through the device. An information source connects to the multimodal information service mechanism via a second network, the information source providing multimodal information to the multimodal information service mechanism to facilitate the multimodal information services.

US Patent:

20080014899, Jan 17, 2008

Filed:

Jul 11, 2006

Appl. No.:

11/484391

Inventors:

Richard H. Day - Germantown MD, US

International Classification:

H04M 11/04

US Classification:

4554041

Abstract:

A wireless communication device includes a mode wherein an incoming communication is placed on hold and a verbal response message is sent to the initiator of the communication. A non-audible tactile or visual indicator is provided at the device indicative of the presence of an incoming communication.

US Patent:

20140365471, Dec 11, 2014

Filed:

Aug 11, 2014

Appl. No.:

14/456650

Inventors:

- Redwood Shores CA, US
Richard Dean Day - Ashburn VA, US
Ameet B. Nayak - Sterling VA, US

International Classification:

G06F 17/30
G06F 3/0484

US Classification:

707722

Abstract:

A method is disclosed. The method includes performing a first search in response to initiating a communication session between an agent and a customer. The first search is performed using first data, attributes of a service interaction, and second data. The first data represents a second search requested by the customer, and the second data represents items viewed by the customer from among first results of the second search. Second results of the first search are displayed.

US Patent:

20140211934, Jul 31, 2014

Filed:

Jan 31, 2014

Appl. No.:

14/170035

Inventors:

- Red Wood Shores CA, US
Richard Dean Day - Ashburn VA, US
Ming Wang - Ashburn VA, US

Assignee:

Oracle International Corporation - Red Wood Shores CA

International Classification:

H04M 3/51

US Classification:

37926509

Abstract:

The method and system of the present invention include, responsive to a receipt of a customer input, customizing an agent interface menu. The customizing includes selecting a plurality of action items for the agent interface menu, and ordering the plurality or more action items in the agent interface menu. The customizing is performed using the customer input and an item of stored customer information. The method further includes presenting an item of the customer input in an agent interface. The agent interface includes the agent interface menu, a communication window, and a customer attributes display. Responsive to a selection of one of the plurality of action items, wherein the plurality of action items is presented by the agent interface menu, an input field in a form provided in support of an action selected from the agent interface menu is populated with the customer input received from the customer interface.