Richard W Pickering

US Patent:

6628666, Sep 30, 2003

Filed:

Mar 30, 1998

Appl. No.:

09/050673

Inventors:

Richard B Pickering - El Granada CA 94108-2725
Douglas Gisby - Foster City CA 94404

International Classification:

H04J 316

US Classification:

370468, 370352

Abstract:

A system for assuring quality-of service for Data Network Telephone (DNT) calls, such as Internet Protocol Network Telephony (IPNT) calls has software for monitoring established DNT calls for adequate bandwidth. A threshold bandwidth, or parameter value related to bandwidth is stored, and tests are periodically made on the DNT call path and compared to the threshold. If the available bandwidth falls below the threshold, an alternative conventional call, such as a PSTN or ISDN call is made to replace the DNT call. Once the alternative call is established, the original call is ended. After the original call is ended, tests of the DNT path continue, and, in some cases, if adequate DNT bandwidth becomes available, the call is switched back to DNT. In some cases, alerts are posted for call participants, and provision is made for approval by one or both participants in a call for a switch in service type to be made.

US Patent:

7298763, Nov 20, 2007

Filed:

Sep 30, 2003

Appl. No.:

10/676971

Inventors:

Richard B Pickering - El Granada CA, US
Douglas Gisby - Foster City CA, US

Assignee:

Genesys Telecommunications Laboratories, Inc - Daly City CA

International Classification:

H04L 12/28

US Classification:

370468, 370270, 370352, 37039521, 370465, 37926505

Abstract:

A system for assuring quality-of service for Data Network Telephone (DNT) calls, such as Internet Protocol Network Telephony (IPNT) calls has software for monitoring established DNT calls for adequate bandwidth. A threshold bandwidth, or parameter value related to bandwidth is stored, and tests are periodically made on the DNT call path and compared to the threshold. If the available bandwidth falls below the threshold, an alternative conventional call, such as a PSTN or ISDN call is made to replace the DNT call. Once the alternative call is established, the original call is ended. After the original call is ended, tests of the DNT path continue, and, in some cases, if adequate DNT bandwidth becomes available, the call is switched back to DNT. In some cases, alerts are posted for call participants, and provision is made for approval by one or both participants in a call for a switch in service type to be made.

US Patent:

59604425, Sep 28, 1999

Filed:

Nov 12, 1997

Appl. No.:

8/969118

Inventors:

Richard B. Pickering - El Granada CA

Assignee:

Genesys Telecommunications Laboratories, Inc. - San Francisco CA

International Classification:

G06F 1730

US Classification:

707104

Abstract:

An interactive directory provided for a workstation having a connected video monitor and adapted for network access has an interactive display for displaying status for individual entities, being persons and organizations. Entities are listed in the display along with status for each entity. There may be multiple fields for status, and some fields display telephone numbers, while others may provide alphanumeric display. A remote access contact address is stored and associated with each directory entity, and when the directory is active, the workstation accesses status information from network sources associated with individual directory listings. Status for entities in the directory is therefore updated in real time as the directory is used. In some embodiments multiple graphic indicia, such as underlining, shading, font choice and the like are used to provided status indication in various fields of the interactive display. In some embodiments alpha-numeric status is provided as well.

US Patent:

60760931, Jun 13, 2000

Filed:

Apr 22, 1999

Appl. No.:

9/296856

Inventors:

Richard B Pickering - El Granada CA

Assignee:

Genesys Telecommunications Laboratories, Inc. - San Francisco CA

International Classification:

G06F 1730

US Classification:

707104

Abstract:

An interactive directory provided for a workstation having a connected video monitor and adapted for network access has an interactive display for displaying status for individual entities, being persons and organizations. Entities are listed in the display along with status for each entity. There may be multiple fields for status, and some fields display telephone numbers and/or IP addresses for Internet telephones, while others may provide alphanumeric display. A remote access contact address is stored and associated with each directory entity, and when the directory is active, the workstation accesses status information from network sources associated with individual directory listings. Status for entities in the directory is therefore updated in real time as the directory is used. In some embodiments multiple graphic indicia, such as underlining, shading, font choice and the like are used to provide status indication in various fields of the interactive display.