World Class Customer Service • Operations Management • P&L and Income Statement Management • Visual Merchandising • Sales & Forecast Management • Profitability • Inventory Control and Management • Loss Prevention • Human Resourse Management • Team Building • Recruting and Training.
Robert T. Bell - Bountiful UT, US Paul S. Hahn - Plano TX, US Michael H. McClung - Middleburg VA, US Richard B. Platt - Allen TX, US
Assignee:
Cisco Technology, Inc. - San Jose CA
International Classification:
H04L 12/66 H04L 12/28 H04J 3/16
US Classification:
370352, 370402, 370466
Abstract:
A system for, and method for, performing state-based signaling on behalf of a stateless client. In one embodiment, the system includes a controller, couplable to a state-based terminal, that translates at least one stateless signaling message received from the stateless client to at least one state-based signaling message for presentation to the state-based terminal thereby facilitating a media stream communications session between the stateless client and the state-based terminal over an Internet Protocol (IP)-based network.
System And Method For Performing Signaling On Behalf Of A Stateless Client
Robert T. Bell - Bountiful UT, US Paul S. Hahn - Plano TX, US Michael H. McClung - Middleburg VA, US Richard B. Platt - Allen TX, US
Assignee:
Cisco Technology, Inc. - San Jose CA
International Classification:
G06F 15/16
US Classification:
709219, 709227, 709231
Abstract:
A system for, and method for, performing state-based signaling on behalf of a stateless client. In one embodiment, the system includes a controller, couplable to a state-based terminal, that translates at least one stateless signaling message received from the stateless client to at least one state-based signaling message for presentation to the state-based terminal thereby facilitating a media stream communications session between the stateless client and the state-based terminal over an Internet Protocol (IP)-based network.
Michael R. Schweers - Hillsboro OR William J. Hill - Hillsboro OR Richard Platt - Portland OR
Assignee:
Intel Corporation - Santa Clara CA
International Classification:
H05K 702
US Classification:
361760
Abstract:
An improved assembly for a computer that includes at least two through hole mounted components, which are mounted to a printed circuit board, and a heat resistant strip mounted to the top of each of those components.
Video/Audio Communications Call Center And Method Of Operation Thereof
Robert T. Bell - Bountiful UT Richard B. Platt - Allen TX
Assignee:
Selsius Systems, Inc. - Dallas TX
International Classification:
H04M 300
US Classification:
379265
Abstract:
For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.
Printed Circuit Board With Embedded Integrated Circuit
A printed circuit board that includes first and second outer layers and a rigid core block that is positioned between those layers. An integrated circuit is positioned within the rigid core block and a heat pipe is formed within the rigid core block. The heat pipe is thermally coupled to the integrated circuit.
Senior investigator Richard Platt, HMS professor of population medicine and chair of the Harvard Pilgrim Health Care Institute and the HMS Department of Population Medicine, noted the value of the design of this trial, which was embedded within usual hospital operations.
President Barack Obama awards the Medal of Freedom to Richard Platt, who is accepting for Juliette Gordon Low, founder of the Girl Scouts, during a ceremony in the East Room of the White House in Washington.
Global and VirtualPrincipal at The Strategy + Innovation Group Past: Global Innovation Program Manager and Snr Instructor for Innovation Methods at Intel Richard worked for Intel for 10 years in the Design, Operations, Manufacturing, R&D, Technology Development and IT organizations of Intel.
While at Intel he... Richard worked for Intel for 10 years in the Design, Operations, Manufacturing, R&D, Technology Development and IT organizations of Intel.
While at Intel he was awarded the Intel Manufacturing Excellence Award, and 5 Intel Divisional Recognition Awards for his efforts in innovation, rapid...