Morristown Hamblen Health Care Emergency Medicine 908 W 4 North St, Morristown, TN 37814 4234925404 (phone), 4233925401 (fax)
Education:
Medical School Philadelphia College of Osteopathic Medicine Graduated: 1974
Languages:
English Spanish
Description:
Dr. Plummer graduated from the Philadelphia College of Osteopathic Medicine in 1974. He works in Morristown, TN and specializes in Emergency Medicine. Dr. Plummer is affiliated with Morristown-Hamblen Healthcare System.
Lawrence J. Draginich - Boxford MA Jeffrey A. Fried - Cambridge MA Richard G. Plummer - Arlington MA Peter N. Vicars - Newton MA
Assignee:
Teloquent Communications Corporation - Billerica MA
International Classification:
H04M 342
US Classification:
37926502, 37920702, 37914201, 379219, 37921001
Abstract:
An automatic call distribution system routes calls from a communications network that provides call arrival data and a controllable routing capability. The system includes several agent stations, a call server, and a routing controller. Each agent station has a processor and a communication element to receive calls routed thereto. The call server uses telephony lines to receive the call arrival data and to direct the routing capability of the network. The call server has a caller prompting unit to request and receive information from a caller. The call server generates call information from the information from the caller and/or the call arrival data. The routing controller receives agent status data from the agent stations and the call information and selects an agent station from the call information and the agent status data. The routing controller causes the call server to direct the network to route the call to the selected agent station.
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