Richard L Potts

US Patent:

8009821, Aug 30, 2011

Filed:

Dec 27, 2006

Appl. No.:

11/646058

Inventors:

Vidur Apparao - San Francisco CA, US
Richard Potts - Palo Alto CA, US
Scott Lewis - Sunnyvale CA, US
Beth McKinnon - San Carlos CA, US
Christopher R. Waterson - South Lake Tahoe CA, US

Assignee:

LiveOps. Inc. - Santa Clara CA

International Classification:

H04M 3/523

US Classification:

37926501, 37926511, 37926609

Abstract:

An exemplary method of integrating existing physical stores in call center operations comprises registering a plurality of physical stores each having at least one phone line, obtaining availability information of one or more phone lines of a registered store, determining a phone line to route a call for the registered store based on call center routing rules, and routing the call to the determined phone line.

US Patent:

54758432, Dec 12, 1995

Filed:

Oct 21, 1993

Appl. No.:

8/140904

Inventors:

Richard J. Potts - Palo Alto CA

Assignee:

Borland International, Inc. - Scotts Valley CA

International Classification:

G06F 1130

US Classification:

395700

Abstract:

The present invention includes a Computer-based Training system (CBT) having one or more Application Translation Units (ATUs), a Message Engine, and a Script Engine. For one or more target applications of interest, an ATU is provided for processing events specific to that application, thereby trapping events and translating them into abstract messages or "meta-messages" for conveying information about a particular event to the system. A computer-aided software testing embodiment of the present invention is also described. The system provides prefabricated building blocks for constructing a high-level model of an application's User Interface (UI). This high-level model serves as a middle ground between test scripts and the application being tested. The knowledge of how a given UI element is controlled or how it can be observed is retained in the model rather than in a test script. Consequently, the test script consists of easy-to-maintain, high-level testing commands only.

US Patent:

54329400, Jul 11, 1995

Filed:

Nov 2, 1992

Appl. No.:

7/970724

Inventors:

Richard J. Potts - Palo Alto CA
Mark A. Vershel - Palo Alto CA

Assignee:

Borland International, Inc. - Scotts Valley CA

International Classification:

G06F 906

US Classification:

395700

Abstract:

The present invention includes a computer-based training system (CBT) having one or more Application Translation Units (ATUs), a message engine, and a script engine. For one or more target applications of interest, an ATU is provided for processing events specific to that application, thereby trapping events and translating them into abstract messages or "meta-messages" for conveying information about a particular event to the system. A general operating system ATU is also provided for trapping general system events. Translated event messages are processed by event handlers. System or application-specific messages which are not of interest are simply allowed to pass through. The individual handlers dispatch their respective messages to the script engine, which includes instructions for directing the activity of the target application(s). The script engine, in turn, acts upon an incoming message. The dispatched message triggers appropriate action (as specified by instructions within the script).

US Patent:

57901171, Aug 4, 1998

Filed:

Dec 8, 1995

Appl. No.:

8/569826

Inventors:

Richard James Potts - Palo Alto CA

Assignee:

Borland International, Inc. - Scotts Valley CA

International Classification:

G06F 300

US Classification:

345333

Abstract:

The present invention includes a Computer-based Training system (CBT) having one or more Application Translation Units (ATUs), a Message Engine, and a Script Engine. For one or more target applications of interest, an ATU is provided for processing events specific to that application, thereby trapping events and translating them into abstract messages or "meta-messages" for conveying information about a particular event to the system. A computer-aided software testing embodiment of the present invention is also described. The system provides prefabricated building blocks for constructing a high-level model of an application's User Interface (UI). This high-level model serves as a middle ground between test scripts and the application being tested. The knowledge of how a given UI element is controlled or how it can be observed is retained in the model rather than in a test script. Consequently, the test script consists of easy-to-maintain, high-level testing commands only.

US Patent:

56279582, May 6, 1997

Filed:

Mar 17, 1995

Appl. No.:

8/407438

Inventors:

Richard J. Potts - Palo Alto CA
Mark A. Vershel - Palo Alto CA

Assignee:

Borland International, Inc. - Scotts Valley CA

International Classification:

G06F 300

US Classification:

395336

Abstract:

The present invention includes a computer-based training system (CBT) having one or more Application Translation Units (ATUs), a message engine, and a script engine. For one or more target applications of interest, an ATU is provided for processing events specific to that application, thereby trapping events and translating them into abstract messages or "meta-messages" for conveying information about a particular event to the system. A general operating system ATU is also provided for trapping general system events. Translated event messages are processed by event handlers. System or application-specific messages which are not of interest are simply allowed to pass through. The individual handlers dispatch their respective messages to the script engine, which includes instructions for directing the activity of the target application(s). The script engine, in turn, acts upon an incoming message. The dispatched message triggers appropriate action (as specified by instructions within the script).