Richard S Santos

US Patent:

6684218, Jan 27, 2004

Filed:

Nov 21, 2000

Appl. No.:

09/718951

Inventors:

Richard A. Santos - Roseville CA
Curtis T Gross - Rocklin CA

Assignee:

Hewlett-Packard Development Company L.P. - Houston TX

International Classification:

G06F 1700

US Classification:

707102, 707100

Abstract:

The present invention is directed to a system and method which allows a user to easily find a desired community or discussion category that pertains to a topic of interest to the user. A preferred embodiment of the invention involves a hierarchical structure for a plurality of communities and a matching engine that essentially only searches the plurality of communities. It is preferable to allow any user to extend the structure by adding new keywords and links and new communities by indexing existing or newly created communities.

US Patent:

8326925, Dec 4, 2012

Filed:

Jan 31, 2005

Appl. No.:

11/047254

Inventors:

Richard A. Santos - Roseville CA, US
Paul A. Meyers - Granite Bay CA, US
Ashish Pisolkar - Roseville CA, US

Assignee:

Hewlett-Packard Development Company, L.P. - Houston TX

International Classification:

G06F 15/16

US Classification:

709204, 715758, 715705, 715714, 709223

Abstract:

One embodiment of the invention relates to a method for processing a post to a discussion board comprising placing the post on the discussion board; performing an entitlement check to determine whether access to an expert should be provided to the user, wherein the entitlement check is associated with at least one of a characteristic of the user and a characteristic of the post; and based on the entitlement check providing access to the expert in the form of a control.

US Patent:

20030028525, Feb 6, 2003

Filed:

Aug 1, 2001

Appl. No.:

09/921185

Inventors:

Richard Santos - Roseville CA, US
Paul Meyers - Granite Bay CA, US
Jeffrey Siegle - Campbell CA, US

International Classification:

G06F007/00
G06F017/30

US Classification:

707/003000

Abstract:

The present invention is directed to a system which routes incoming electronic messages or query messages in a forum or bulletin board environment to subject matter experts for resolution. The present invention includes steps or an apparatus for processing information configured to: receive the query message, correlate information contained in the query message with subject matters, route the electronic messages containing correlated data to the subject matter expert and posting query messages on an electronic bulletin board.

US Patent:

20030158900, Aug 21, 2003

Filed:

Feb 5, 2002

Appl. No.:

10/068394

Inventors:

Richard Santos - Roseville CA, US

International Classification:

H04L012/16
H04L012/28
G06F015/16

US Classification:

709/205000, 370/260000, 370/401000

Abstract:

The invention includes a conference call system that includes a conference bridge configured to conference together communications between conference participants into a conference call. A conference monitor may be configured to allow a host to dynamically create a web page to provide an indication of ones of said conference participants who have joined the conference call. A web server may be configured to host the web page for access by one or more of the conference call participants.

US Patent:

20030177019, Sep 18, 2003

Filed:

Mar 18, 2002

Appl. No.:

10/100470

Inventors:

Richard Santos - Roseville CA, US
Garry Orsolini - Fair Oaks CA, US
Stephen White - Gold River CA, US

International Classification:

G06F017/60

US Classification:

705/001000

Abstract:

In one embodiment, the present invention is directed to a method for facilitating communication between community members. The method may comprises the steps of: defining a plurality of events to facilitate communication between community members; creating at least one graphical representation of a virtual campus including a plurality of venues, wherein each event of the plurality of events is graphically associated with one of the plurality of venues, and wherein each of the plurality of venues is representative of a type of communication utilized by its respective event; providing the at least one graphical representation to the community members; receiving selection of selected ones of the plurality of events by the community members; providing communication defined by the plurality of events to the community members; and modifying the at least one graphical representation to reflect participation of the community members in the selected ones of the plurality of events.

US Patent:

20040122891, Jun 24, 2004

Filed:

Dec 19, 2002

Appl. No.:

10/324586

Inventors:

Paul Meyers - Granite Bay CA, US
Richard Santos - Roseville CA, US
Jeffrey Siegle - Campbell CA, US

International Classification:

G06F015/16
G06F017/00

US Classification:

709/203000, 709/206000, 707/104100

Abstract:

In an embodiment, the present invention is directed to notifying a user of web content elements maintained by an information site. The notification may occur by processing web content queries from a user. First web content elements communicated in response to the queries and selected by the user may be associated with the user via a user profile. The first web content elements may be compared against second web content elements to identify related web content elements. The user may then be notified of the related web content elements.