Richard Delroe Ward

US Patent:

7020618, Mar 28, 2006

Filed:

Oct 25, 1999

Appl. No.:

09/427149

Inventors:

Richard E. Ward - San Francisco CA, US

International Classification:

G06Q 10/00

US Classification:

705 8, 705 7

Abstract:

A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy.

US Patent:

7707057, Apr 27, 2010

Filed:

Mar 27, 2006

Appl. No.:

11/390683

Inventors:

Richard E. Ward - San Francisco CA, US

International Classification:

G06F 9/46

US Classification:

705 8, 705 7

Abstract:

A method and system for managing customer service processes for individuals and populations. In a specific health care embodiment, a clinician creates a draft care plan for a patient using template metadata. This plan includes a list of specific services to be provided. It can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each service. An optimized itinerary is created for patient encounters. A workflow automation server manages the execution of each process instance, invoking resources according to workflow metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system allows for selection of a population of patients, analysis of population data to identify needed services, and initiation of population interventions through automated updates to individual care plans.

US Patent:

56218133, Apr 15, 1997

Filed:

Nov 14, 1995

Appl. No.:

8/558613

Inventors:

Robert L. Brown - Palo Alto CA
Hwan J. Jeong - Los Altos CA
David A. Markle - Saratoga CA
David S. Pan - Fremont CA
Richard B. Ward - Sunnyvale CA
Mark S. Wanta - Sunnyvale CA

Assignee:

Ultratech Stepper, Inc. - San Jose CA

International Classification:

G06K 900

US Classification:

382151

Abstract:

A substrate alignment and exposure system is disclosed The alignment is performed by capturing an image of the substrate with a pattern recognition system, determining the offset from the alignment and moving the substrate relative to the reticle to be in alignment. A first optical alignment system which captures an image of a position of the substrate off of the primary axis of the exposure optics is used to perform pre-alignment. A second optical alignment system captures an image of the reticle and the substrate through the lens of the exposure optics. The pattern recognition system recognizes the alignment keys on the reticle, alignment targets on the substrate, and computes their positions and displacement from alignment. The relative alignment can be direct or inferred. Any angular and translational misalignment is calculated.