Active Directory Dns Tcp/Ip Dhcp Troubleshooting Technical Support Blackberry Enterprise Server Software Installation Hardware Group Policy Laptops Printers Blackberry Windows System Deployment Networking Computer Hardware It Service Management A+ Certified
Aug 2009 to 2000 Facilities IT ManagerLion Re New York, NY Jun 2005 to Aug 2009 Operations AnalystCTI Professionals New York, NY Mar 2005 to May 2005 Consultant - IT SpecialistIBM Corporation New York, NY Nov 1999 to Mar 2005 Customer Service Representative IIIIBM Corporation New York, NY Sep 2004 to Feb 2005 Customer Service Representative III - New York University HospitalIBM Corporation New York, NY May 2004 to Sep 2004 Customer Service Representative III - NY Department of EducationIBM Corporation New York, NY Apr 2000 to May 2004 Customer Service Representative III - JPMorgan ChaseIBM Corporation New York, NY Nov 1999 to Mar 2000 Services Technician (POS)
Education:
DeVry College of New York Long Island City, NY May 2010 to 2000 Bachelor of Science in Computer Information SystemsCope Institute of Technology New York, NY Jan 1997 to Nov 1997 Certificate in PC Upgrade Repair and Electrical TechnologyLincoln University Oxford, PA Sep 1979 to Dec 1981 Business Administration/Computer Science
Skills:
A+ Certification, Dell Certified System Engineer (DCSE), IBM Certificate for Basic Networking Concepts, IBM Certificate for Netfinity and PC Server,