Dr. Beard graduated from the Medical College of Georgia School of Medicine in 1979. He works in Savannah, GA and specializes in Internal Medicine. Dr. Beard is affiliated with Memorial University Medical Center.
Dr. Beard graduated from the Texas Tech University Health Science Center School of Medicine - Lubbock in 1997. He works in Dallas, TX and specializes in Internal Medicine. Dr. Beard is affiliated with East Texas Medical Center Specialty Hospital and Texas Health Presbyterian Hospital Dallas.
Matthew G. A. McConnell - Alpharetta GA, US John C. C. McIlwaine - Alpharetta GA, US Rick Baggenstoss - Decatur GA, US Scott Richter - Gainesville GA, US Robert L. Beard - Alpharetta GA, US Eric Blumthal - Atlanta GA, US Jennifer C. East - Alpharetta GA, US Lisa Marie Foley - Atlanta GA, US
Assignee:
Knowlagent, Inc. - Alpharetta GA
International Classification:
H04M 3/00
US Classification:
37926502, 37926503, 37926506, 37926512
Abstract:
A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.
Managing The Rate Of Delivering Performance Interventions In A Contact Center
Rick Baggenstoss - Decatur GA, US John McIlwaine - Alpharetta GA, US Jennifer East - Alpharetta GA, US Scott Richter - Gainesville GA, US Robert Beard - Alpharetta GA, US Lisa Foley - Atlanta GA, US
Assignee:
Knowlagent, Inc. - Alpharetta GA
International Classification:
H04M003/00 H04M005/00
US Classification:
379/265060
Abstract:
Managing the rate of delivering performance interventions, such as training sessions, to agents in a contact center, such as a call service center benefits the operations of the contact center. Managing this rate can include adjusting the number of performance interventions delivered in an increment of time according to the state of the contact center. The state of the contact center can be determined by monitoring or predicting contact center performance. Contact center performance increasing above or falling below a management input level can trigger an increase or decrease in intervention delivery rate. In coordination with determining delivery rate, agents can be selected to receive interventions based on ranked performance or need.
VA Hospital Decatur, GA Nov 2010 to Dec 2010Piedmont Mountainside Hospital Jasper, GA Jun 2010 to Nov 2010East Atlanta Cardiology Decatur, GA May 2010 to Nov 2010Piedmont Heart Institute Douglasville, GA Mar 2010 to May 2010
Education:
Sanford Brown College Atlanta, GA Dec 2010 Associates in Cardiac SonographySt Louis St. Louis, MO Dec 1978 Master of Arts in Business ManagementUniversity of Memphis Memphis, TN May 1973 Bachelor of Business Administration
Name / Title
Company / Classification
Phones & Addresses
Mr. Robert Beard President
Phone Source of Palm Beach, Inc. Phone Source Telephone Equipment & Systems Dealers
Local Government Law School Law Public Works Contracts Public Sector Labor and Employment Residential Real Estate Commercial Real Estate Civil Litigation Corporate Law Partnerships Business Organization
ISLN:
900502338
Admitted:
1982
University:
East Carolina University, B.F.A., 1974
Law School:
University of North Carolina, Chapel Hill, J.D., 1982
Lewisburg, PA 17837I am a retired professor of languages and linguistics at Bucknell who has been running a web business for the past 10 years. Lexiteria LLC manages commercial... I am a retired professor of languages and linguistics at Bucknell who has been running a web business for the past 10 years. Lexiteria LLC manages commercial translation projects, compiles word frequency lists of the highest quality for 30 languages, a few with parts of speech, and operates...
UGI Utilities Inc. president Robert Beard agreed to the state Public Utility Commission's order Monday in a letter that expressed "heartfelt sympathies" to the victims and other people in Allentown affected by the February 2011 blast.
Date: Feb 25, 2013
Category: Business
Source: Google
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