Robert T Elliott

Robert Elliott Safety Harbor, FL

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Work:

Performance Excellence Consulting, LLC

2009 to Present
Performance Improvement Consultant Hillsborough County Health Department
Tampa, FL
2006 to 2009
Director of Organizational Development Florida Department of Revenue
Florida, PR
2001 to 2006
Government Analyst II Florida Department of Revenue

1997 to 2001
Senior Management Analyst II

Education:

Florida State University
2002
Ph.D. in Psychology Florida State University
1994
M.S. in Psychology Pennsylvania State University
1989
B.A. in Psychology

Robert Elliott Safety Harbor, FL

view source

Work:

Performance Excellence Consulting, LLC

2009 to Present
Performance Improvement Consultant Hillsborough County Health Department
Tampa, FL
2006 to 2009
Director of Organizational Development Florida Department of Revenue

2001 to 2006
Government Analyst II Florida Department of Revenue

1997 to 2001
Senior Management Analyst II

Education:

Florida State University
2002
Ph.D. in Psychology Florida State University
1994
M.S. in Psychology Pennsylvania State University
1989
B.A. in Psychology

Skills:

Quality Improvement / training: ASTD-style meeting facilitation, meeting management, group decision making, and consensus building skills. Knowledgeable in multiple process improvement, measurement, and quality assurance methodologies, including: ASQ problem solving, Six Sigma approaches, Lean, Kaizen, design of experiments methodology, balanced scorecard approaches, change management, communication methodologies, ISO/QS quality assurance systems, statistical process control, root cause analysis and process mapping. Extensive knowledge of survey research methodologies, administration techniques, and sampling. Trained in FEMA Incident Command System (ICS 100-700 series). Baldrige/Sterling Quality - Lead Examiner for the Florida Sterling Council from 2001 to 2009. Lead site-visit teams and provided comprehensive evaluation and feedback in the form of presentations and reports for organizations seeking role-model status by the implementation of quality systems in leadership, strategic planning, customer focus, measurement, human resources, process management and business results. Extensively involved in state quality team competition. Numerous conference presentations at the state level. Statistics - Completed 28 credit hours of graduate level statistics in correlation, regression, analysis of variance, multivariate analysis, non-parametrics and structural equation modeling. Skilled in SPSS, SYSTAT, and MINITAB. Computers - Productivity: Word, Excel, PowerPoint, Access, Visio, Sharepoint, and Project. Systems: Windows XP, Macintosh 10.5. Programming: Visual Basic and C. Electronic survey: Pulse Survey, Formsite.com and others.