Robert Michael Hinkley

Robert Hinkley

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Location:

Denver, CO

Industry:

Insurance

Work:

Hinkley Insurance May 2016 - 2017
Farmers Insurance Agent
Polycom Aug 2012 - May 2015
Elite Services Support Manager
Avaya Communication Highlands Ranch May 2008 - Oct 2011
Technical Support and Client Relations Manager
Avaya 2005 - 2008
Operations Manager
Avaya May 1998 - Jul 2005
Senior Engineer

Education:

Metropolitan State University of Denver 1989 - 1994
Bachelors, Bachelor of Science, Human Resource Management Metropolitan State College
Bachelors, Bachelor of Science

Skills:

Customer Advocacy
Workforce Management
Coaching
People Management
Team Leadership
Process Development
Customer Satisfaction
Services Development
Escalation Management
Business Development
Senior Services
Data Analysis
Training
Service Delivery
Customer Support
Customer Retention
Operations Management
Customer Experience
Team Management
Technical Support
Itil
Account Management
Leadership
Management
Team Building
Voip
Telephony
Unified Communications
Telecommunications
Avaya
Call Centers
Strategy
Ivr
Cross Functional Team Leadership
Sip
Crm
Troubleshooting
Networking
Customer Service
Incident Handling
Process Improvement
Outsourcing
Managed Services
Sales
Contact Centers
Process Simulation
Ip
Integration
Vendor Management
Solution Selling

Languages:

English

Certifications:

Itil Foudations
Hdi Support Center Manager
License 9980080841729246
License 3_98577Scmexam_Wt
People Cert, License 9980080841729246
Hdi Certification and Training, License 3_98577Scmexam_Wt

Robert Hinkley

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Robert Hinkley

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Location:

United States