Robert Arthur Joyce

US Patent:

6442269, Aug 27, 2002

Filed:

Aug 23, 1999

Appl. No.:

09/379386

Inventors:

Jason Ehrlich - Pleasanton CA
Robert Joyce - San Jose CA
Steven Y. Yu - Fremont CA

Assignee:

Aspect Communications - San Jose CA

International Classification:

H04M 3523

US Classification:

37926503, 379116, 379119, 379135, 3792661

Abstract:

A method and apparatus for integrating business data and transaction data in a transaction processing environment comprises a telephone call processing system including a call distribution device connected to several agent devices through one type of communication link. The call distribution device is connected to an information server through another type of communication link. The information server includes a database for storing business data associated with call data for a particular call. A machine implemented method for storing data related to a call comprising the steps of transmitting a host data value from an agent device to the information server during a transaction, and, if a host data signal is received by the data warehouse during the transaction, associating the host data value with a transaction identifier and storing the host data value in the database a predetermined time after a termination of the call.

US Patent:

6718022, Apr 6, 2004

Filed:

Aug 23, 1999

Appl. No.:

09/379563

Inventors:

Jason Ehrlich - Pleasanton CA
Robert Joyce - San Jose CA
Steven Y. Yu - Fremont CA

Assignee:

Aspect Communications Corporation - San Jose CA

International Classification:

H04M 1500

US Classification:

379133, 37920503, 3792661, 379126

Abstract:

A method and apparatus for universal call identification. One embodiment includes a method in a telephone call processing system for maintaining information about a call. The method includes creating a universal call identification for the call the call is received in the system. A call includes each of a multiple call segments that occur between a first connection of a caller resource to a call processing system resource and a disconnection of the caller resource from the call processing system. The method also includes creating a record of each of the call segments.

US Patent:

7406515, Jul 29, 2008

Filed:

Jun 27, 2000

Appl. No.:

09/604199

Inventors:

Robert H. Joyce - San Jose CA, US
Allan Michael Moore - North Vancouver, CA
Rick A. Perotti - Morgan Hill CA, US

Assignee:

Aspect Communications - San Jose CA

International Classification:

G06F 15/173

US Classification:

709224, 709202, 709223, 37926501, 37926505, 37926509, 37926512

Abstract:

A system and method for blending tasks received from a plurality of media switches. The method comprises receiving a plurality of task data indicating a plurality of tasks and a plurality of agent data indicating a plurality of agents. The task data and the agent data are stored in a database system. Tasks are assigned to the agents according to workflows. The system comprises a blending engine coupled to a plurality of media switches and a plurality of agent workstations coupled to the blending engine. The blending engine receives a plurality of task data from the media switches. The agent workstations provide a plurality of agent data to the blending engine. The blending engine provides a plurality of task assignments to the agent workstations according to workflows.

US Patent:

7976157, Jul 12, 2011

Filed:

May 8, 2007

Appl. No.:

11/746017

Inventors:

Joseph Croft - San Clemente CA, US
Matthew Michelsen - San Diego CA, US
Robert Joyce - San Marcos CA, US

Assignee:

Gunnar Optiks, LLC - Carlsbad CA

International Classification:

G02C 7/10

US Classification:

351164, 351165, 351177

Abstract:

Computer eyewear for reducing the effects of Computer Vision Syndrome (CVS). In one embodiment, the eyewear comprises a frame and two lenses. In some embodiments, the frame and lenses have a wrap-around design to reduce air flow in the vicinity of the eyes. The lenses can have optical power in the range of approximately +0. 5 to +2. 5 diopters for reducing accommodation demands on a user's eyes when using a computer. The lenses can also include prismatic power for reducing convergence demand on a user's eyes when sitting at a computer. The lenses can also include a partially transmissive mirror coating, tinting, and anti-reflective coatings. In one embodiment, a partially transmissive mirror coating or tinting spectrally filters light to remove spectral peaks in fluorescent or incandescent lighting.

US Patent:

8342681, Jan 1, 2013

Filed:

Jul 11, 2011

Appl. No.:

13/179941

Inventors:

Joseph Croft - San Clemente CA, US
Matthew Michelsen - San Diego CA, US
Robert Joyce - San Marcos CA, US

Assignee:

Gunnar Optiks, LLC - Carlsbad CA

International Classification:

G02C 7/10

US Classification:

35115965

Abstract:

Computer eyewear for reducing the effects of Computer Vision Syndrome (CVS). In one embodiment, the eyewear comprises a frame and two lenses. In some embodiments, the frame and lenses have a wrap-around design to reduce air flow in the vicinity of the eyes. The lenses can have optical power in the range of approximately +0. 5 to +2. 5 diopters for reducing accommodation demands on a user's eyes when using a computer. The lenses can also include prismatic power for reducing convergence demand on a user's eyes when sitting at a computer. The lenses can also include a partially transmissive mirror coating, tinting, and anti-reflective coatings. In one embodiment, a partially transmissive mirror coating or tinting spectrally filters light to remove spectral peaks in fluorescent or incandescent lighting.

US Patent:

20050086290, Apr 21, 2005

Filed:

Oct 17, 2003

Appl. No.:

10/687956

Inventors:

Robert Joyce - San Jose CA, US
Prabhuram Mohan - San Jose CA, US

International Classification:

G06F015/16
G06F017/30

US Classification:

709202000, 707003000

Abstract:

A method and apparatus to is provided to respond to a customer query received at a customer interaction system. The method includes communicating at least one expert group to an agent; receiving a selection from the agent that identifies an expert group from the at least one expert group, the selection triggering a first immediate message that includes a request for assistance from the expert group; identifying at least one expert that is associated with the expert group; and establishing an immediate message connection between the at least one expert and the agent, wherein the immediate message connection enables the exchange of immediate messages between the at least one expert and the agent so the agent may respond to the customer query.

US Patent:

20050111653, May 26, 2005

Filed:

May 27, 2003

Appl. No.:

10/447250

Inventors:

Robert Joyce - San Jose CA, US
Prabhuram Mohan - San Jose CA, US

International Classification:

H04M003/00
H04M005/00
G06F003/00
G06F009/46

US Classification:

379265090, 719318000

Abstract:

A method and apparatus is provided to process an instant message call within a customer interaction system. The method includes receiving the instant message call at the customer interaction system and processing the instant message call within the customer interaction system with other interaction types based on information associated with the instant message call.

US Patent:

20100066974, Mar 18, 2010

Filed:

Jun 12, 2009

Appl. No.:

12/483994

Inventors:

Joseph Croft - San Clemente CA, US
Matthew Michelsen - San Diego CA, US
Robert Joyce - San Marcos CA, US

Assignee:

Gunnar Optiks, LLC - Carlsbad CA

International Classification:

G02C 7/10
G02C 13/00
G02C 7/02

US Classification:

351163, 351178, 351159

Abstract:

Computer eyewear for reducing the effects of Computer Vision Syndrome (CVS). In one embodiment, the eyewear comprises a frame and two lenses. In some embodiments, the frame and lenses have a wrap-around design to reduce air flow in the vicinity of the eyes. The lenses can have optical power in the range from about +0.1 to +0.25 diopters, or from about +0.125 to +0.25 diopters, for reducing accommodation demands on a user's eyes when using a computer. The lenses can also include prismatic power for reducing convergence demand on a user's eyes when sitting at a computer. The lenses can also include a partially transmissive mirror coating, tinting, and anti-reflective coatings. In one embodiment, a partially transmissive mirror coating or tinting spectrally filters light to remove spectral peaks in fluorescent or incandescent lighting.