Robert A Klein

US Patent:

6621800, Sep 16, 2003

Filed:

Jan 24, 2000

Appl. No.:

09/490408

Inventors:

Robert M. Klein - Denver CO

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04B 144

US Classification:

370282, 379 671, 370352

Abstract:

A voice messaging system allowing the monitoring of telephone calls is provided. The system permits subscribers to monitor incoming calls handled by voice messaging systems, and to selectively listen to the message as it is recorded, ignore the message, or establish two-way audio communications with the caller. The system further provides these monitoring capabilities to the subscriber at any location having access to a computer network that is interconnected to the message server, for example the Internet. The present invention is particularly well-suited for use with telephones that are part of private branch exchanges, telephones subscribing to central voice messaging systems, and telephones whose lines are used for the transmission of computer data in addition to voice communications.

US Patent:

6690672, Feb 10, 2004

Filed:

Apr 5, 1999

Appl. No.:

09/286692

Inventors:

Robert M. Klein - Denver CO

Assignee:

Avaya Inc. - Lincroft NJ

International Classification:

H04L 1246

US Classification:

370401, 370354

Abstract:

An automated method and apparatus are provided for placing an intelligent telephone call using an Internet browser. The Internet web browser caller is presented with a web page particular to the called party, and the called party has provided to a personal receptionist server system a set of possible reach me numbers where the called party may be found at a particular time. One or more telephonic calls are then placed to attempt to reach the called party. If the system is successful in finding the called party, the text entered name of the caller via the web page is read and the server will ask the called party if a telephonic call is desired with the caller. If a conference with the caller is desired, the web page will be updated to display âplease answer your phone, I have your party on the lineâ and the call back number will be rung to set-up the conference between the caller and called party. Alternatively, a telephonic call to the caller will be placed using Internet Protocol audio streaming technology. If the called party is not found or if the call is rejected, the web page will display something like âyour party was not reachable. . .

US Patent:

6999448, Feb 14, 2006

Filed:

Mar 14, 2000

Appl. No.:

09/524881

Inventors:

Robert M. Klein - Denver CO, US

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04L 12/66

US Classification:

370352, 370401, 709203, 379 8817

Abstract:

A method and apparatus for interfacing a communications server for use with a circuit based telephony system with an Internet protocol telephony system are provided. The present invention enables service providers to service both tip-ring telephony type communications and Internet protocol telephony type communications using a single communications server. In addition, the present invention enables existing tip-ring telephony type communications servers to be modified to support Internet telephony communications.

US Patent:

7228145, Jun 5, 2007

Filed:

May 21, 2003

Appl. No.:

10/442617

Inventors:

David R. Burritt - Broomfield CO, US
Elliott Evans - Boulder CO, US
Robert M. Klein - Denver CO, US
Joann J. Ordille - Essex NJ, US
Ravi Sethi - Somerset NJ, US
Hector Urroz - Boulder CO, US

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04B 7/00
H04Q 7/20

US Classification:

455519, 455445, 4554221, 4554141, 455464, 455564, 379157, 379158, 37922115

Abstract:

A switching system adjunct () monitors a call between a calling and a called party and reestablishes the call when one of the parties has been or is being dropped. The reestablishment may be effected to a same or a different phone number of the dropped party, and may be effected via the same or a different medium (e. g. , wired or wireless). The call record of the original call is merged into the call record of the reestablished call, thus preserving the context of entities involved in the call that exists at the time that the party is dropped.

US Patent:

57608237, Jun 2, 1998

Filed:

Sep 1, 1995

Appl. No.:

8/522647

Inventors:

Gordon Richards Brunson - Broomfield CO
Robert Michael Klein - Denver CO

Assignee:

Lucent Technologies Inc. - Murray Hill NJ

International Classification:

H04M 1100

US Classification:

348 14

Abstract:

Video and telephony messaging are integrated by a telephony multi-media messaging system (101) connected to a plurality of video workstations (103-104) by a LAN or WAN (100). The workstations are connected to ISDN telephone lines (153-154). The workstations answer video calls on the video lines and/or on the LAN or WAN that go unanswered by users, record video messages from the video calls, and send the video messages via the LAN or WAN to the messaging system for storage. They also retrieve stored video messages via the LAN or WAN from the messaging system and play them to users. The messaging system stores both video and non-video messages and has a telephony user interface (114-115 and 118) for storing and retrieving non-video messages and for accessing non-video portions of all messages. The video terminals perform functions, such as answering of video calls and recording of video messages, on behalf of the telephony messaging system which cannot itself perform those functions, while the messaging system performs functions, such as providing a rich set of messaging features and providing telephony access from a variety of different telephony terminals to at least portions of the video messages, on behalf of the video terminals which cannot themselves perform those functions.

US Patent:

60382961, Mar 14, 2000

Filed:

Oct 7, 1997

Appl. No.:

8/946511

Inventors:

Gordon R. Brunson - Broomfield CO
Robert M. Klein - Denver CO

Assignee:

Lucent Technologies Inc. - Murray Hill NJ

International Classification:

H04M 1100
H04M 164

US Classification:

37910011

Abstract:

An Internet/intranet-based arrangement for interaction between a messaging system and a message originator and delivery of the message originator's message to a mailbox of the messaging system uses TCP/IP communications applications such as HTTP, Telnet, FTP, or Chat as information-transfer and message delivery mechanisms, creating an Internet/intranet-based text, binary, video, and/or multimedia file message-delivery analogue to the call-answer message-creation capability of telephony-based messaging systems.

US Patent:

54794110, Dec 26, 1995

Filed:

Mar 10, 1993

Appl. No.:

8/029193

Inventors:

Robert M. Klein - Golden CO

Assignee:

AT&T Corp. - Murray Hill NJ

International Classification:

H04M 1106

US Classification:

3701101

Abstract:

Voice, facsimile, and electronic mail messaging is integrated in a system (FIG. 1 ) that converts e-mail messages into voice-and-fax messages. An e-mail message (400) is parsed into voiceable, prose, segments (403) and non-voiceable, non-prose, segments (404). Prose segments are converted into voice message segments (503) via text-to-speech facilities. Each non-prose segment is converted into a fax segment (504). Voice pointers (505) to fax segments are inserted into the voice message, in places corresponding to the non-prose segments in the e-mail message. The voice file (500) and fax file (510) are then stored for subsequent delivery of the message as an integrated voice-and-fax message. Conversion of integrated voice-and-fax messages into e-mail messages is likewise envisioned.

US Patent:

56469810, Jul 8, 1997

Filed:

Jan 10, 1995

Appl. No.:

8/370925

Inventors:

Robert Michael Klein - Golden CO

Assignee:

Lucent Technologies Inc. - Murray Hill NJ

International Classification:

H04M 164

US Classification:

379 67

Abstract:

A program-implemented arrangement (26) executing on a computer (22) facilitates use of a voice messaging system (VMS 12) by other application programs (25) by interacting with the application program interface (API) of the VMS on behalf of the application programs. In response to an application program writing a message identifier and a destination identifier to a pipe (37), a daemon process (34) of the arrangement retrieves the identified message from its database (33) and causes the VMS to deliver it to the identified destination. Messages to populate the database are generated via the conventional VMS message-creation facility and are brought into the database by a message-retrieval process (32) of the arrangement.