Robert R Rappaport

US Patent:

7774292, Aug 10, 2010

Filed:

Nov 9, 2004

Appl. No.:

10/984362

Inventors:

Christopher Brennan - Northridge CA, US
Aaron Joseph McBride - Calabasas CA, US
Robert Rappaport - Malibu CA, US
Jeremy Romero - Calabasas CA, US
Robert W. Williams - Pacific Palisades CA, US

Assignee:

Conversive, Inc. - Malibu CA

International Classification:

G06N 5/02

US Classification:

706 47, 704 9, 704270, 704275

Abstract:

Disclosed is a method and system for the use of virtual robots (Bots) to assist in the answering of inquiries from persons over the Internet, telephone, wireless, or other form of electrical, digital, or electronic communication. Such method and system consists of (1) a Bot processor consisting of (a) a connection interface capable of receiving, directly or indirectly, inputs from a user in natural or machine language, which the Bot processor then responds to in natural or machine language, and (b) an engine capable of recognizing an input and providing a response; and (2) a service desk consisting of (a) a human being, (b) a connection interface that connects directly or indirectly to the Bot processor and to the front end, and (c) a display where the human being can see, in humanly comprehensible form, information transmitted by the user and/or the Bot processor.