Robert J Salinas

US Patent:

20110167423, Jul 7, 2011

Filed:

Jan 7, 2010

Appl. No.:

12/683482

Inventors:

Piotr Zupinski - Mt. Prospect IL, US
Robert Raphael Salinas - Sachse TX, US
Coty Tyler Cherrix - Atlanta GA, US
Joseph John Bonetti - Garland TX, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06F 9/46

US Classification:

718102

Abstract:

A system and method for an intelligent keying center workflow optimization is disclosed. In accordance with one embodiment of the present disclosure, a method comprises receiving a plurality of work units and determining one or more item attributes associated with each of the work units. The method also includes selecting one of the plurality of work units to process. The method further includes determining one or more agent attributes associated with each of a plurality of agents. Additionally, the method includes selecting, with a workflow manager, an agent from the plurality of agents to process the selected work unit, based at least in part on the determined item attributes associated with each of the received work units and the determined one or more agent attributes. The method also includes transmitting the selected work unit to the selected agent.