Robert K Sharp

US Patent:

8391464, Mar 5, 2013

Filed:

Jun 24, 2010

Appl. No.:

12/803314

Inventors:

Robert Douglas Sharp - Palo Alto CA, US

Assignee:

Nuance Communications, Inc. - Burlington MA

International Classification:

H04M 3/00

US Classification:

37926501, 379 8801

Abstract:

The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

US Patent:

20130223600, Aug 29, 2013

Filed:

Feb 22, 2013

Appl. No.:

13/774910

Inventors:

Nuance Communications, Inc. - , US
Robert Douglas Sharp - Palo Alto CA, US

Assignee:

NUANCE COMMUNICATIONS, INC. - Burlington MA

International Classification:

H04M 3/51

US Classification:

379 8801

Abstract:

The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

US Patent:

D3196828, Sep 3, 1991

Filed:

Nov 14, 1988

Appl. No.:

7/270292

Inventors:

Robert R. Sharp - Seminole FL
Jack A. Sharp - St. Petersburg FL

Assignee:

Pinellas Cast Stone, Inc. - Largo FL

US Classification:

D23201

US Patent:

20210407680, Dec 30, 2021

Filed:

Jun 30, 2021

Appl. No.:

17/364653

Inventors:

- San Francisco CA, US
Matthew PANCIA - San Francisco CA, US
Robert SHARP - San Francisco CA, US
Ricardo PINHO - San Francisco CA, US
Helena WANG - San Francisco CA, US
Nathaniel FREESE - San Francisco CA, US

Assignee:

Grand Rounds, Inc. - San Francisco CA

International Classification:

G16H 50/20
G16H 40/20
G16H 10/60

Abstract:

Methods, systems, and computer-readable media for determining the expertise of service providers to match with users utilizing a service provider search system. The method identifies searched conditions and determine associated codes. The method next determines procedures provided by service providers associated with codes. The method then normalizes codes associated with conditions and selects a subset of them based on the popularity of procedures associated with the codes. The method finally utilizes a machine learning model to translate the subset of codes to topics and calculates similarity metric between the topics and the service providers and tunes the threshold of the metric. The method then an using the tuned threshold outputs a service provider based on a query to a service provider search system.

US Patent:

20210350939, Nov 11, 2021

Filed:

Jul 22, 2021

Appl. No.:

17/383358

Inventors:

- San Francisco CA, US
Robert SHARP - San Francisco CA, US
Nathaniel FREESE - San Francisco CA, US

Assignee:

Grand Rounds, Inc. - San Francisco CA

International Classification:

G16H 70/20
G06Q 30/02
G06F 16/248
G06F 16/242
G06F 16/2455
G06F 16/2457
G16H 50/70
G16H 50/20
G16H 40/20
G16H 10/60

Abstract:

Systems and methods are provided for data driven predictive analysis of complex data sets for determining decision outcomes. The systems and methods include obtaining a first set of data associated with individuals and obtaining, a second set of data associated with events, wherein the events are associated with at least one of the individuals. The systems and methods further include determining a subset of the individuals from the first set of data based on the first subset of individuals having common attributes with a target individual and determining a second subset of events from the second set of data based on the second subset of events having common attributes with the target events associated with the target individual. Additionally, the systems and methods include aggregating data associated with the second subset of events based on the target events and providing for display output associated with aggregated data.

US Patent:

20200175007, Jun 4, 2020

Filed:

Feb 7, 2020

Appl. No.:

16/785503

Inventors:

- San Francisco CA, US
Robert SHARP - San Francisco CA, US
Nathaniel FREESE - San Francisco CA, US

Assignee:

Grand Rounds, Inc. - San Francisco CA

International Classification:

G06F 16/248
G06Q 30/02
G06F 16/242
G06F 16/2455
G06F 16/2457
G16H 50/70
G16H 50/20
G06Q 50/22

Abstract:

Systems and methods are provided for data driven predictive analysis of complex data sets for determining decision outcomes. The systems and methods include obtaining a first set of data associated with individuals and obtaining, a second set of data associated with events, wherein the events are associated with at least one of the individuals. The systems and methods further include determining a subset of the individuals from the first set of data based on the first subset of individuals having common attributes with a target individual and determining a second subset of events from the second set of data based on the second subset of events having common attributes with the target events associated with the target individual. Additionally, the systems and methods include aggregating data associated with the second subset of events based on the target events and providing for display output associated with aggregated data.

US Patent:

20200043011, Feb 6, 2020

Filed:

Aug 13, 2019

Appl. No.:

16/539853

Inventors:

- Burlington MA, US
Robert Douglas Sharp - San Francisco CA, US

International Classification:

G06Q 20/40
G06F 21/42
G06F 21/32
H04L 29/06
G06Q 20/32

Abstract:

A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

US Patent:

20180131658, May 10, 2018

Filed:

Nov 4, 2016

Appl. No.:

15/343928

Inventors:

- Sunnyvale CA, US
Robert Douglas Sharp - San Francisco CA, US

International Classification:

H04L 12/58
H04L 29/08

Abstract:

One or more computing devices, systems, and/or methods for transferring subscriptions are provided. For example, a user (e.g., and/or a device associated with the user) of a communication platform may request to transfer a plurality of subscriptions from a first account to a second account. Access information associated with the first account may be used to access a first storage space of the first account, the plurality of subscriptions may be identified based upon the first storage space, and the plurality of subscriptions may (e.g., concurrently) be transferred from the first account to the second account.