Utah Telecommunication Open Infrastructure Agency (Utopia Fiber)
Noc Technician
Sorenson Media Mar 2017 - Apr 2018
Service Operations Engineer
Moduslink Jul 2016 - Mar 2017
Contact Center Supervisor
Moduslink Dec 2015 - Jul 2016
Lenovoemc Nas Technical Support Team Lead
Moduslink Apr 2015 - Dec 2015
Lenovoemc Nas Technical Support
Education:
Farmington High School, Farmington, Mi 1999 - 2004
Skills:
Technical Support Customer Service Troubleshooting Customer Experience Network Attached Storage Supervisory Skills Hardware Diagnostics Operations Management Team Leadership Networking Raid Computer Hardware Customer Support Customer Satisfaction Training Contact Centers Smb Iscsi Management Microsoft Excel Microsoft Office Windows 7 Linux Windows Servers
Teksystems Provo, UT Jul 2014 to Sep 2014 QuickBooks Online Technical Support AgentGeneral Dynamics Information Technology Sandy, UT Oct 2013 to Jun 2014 Customer Service RepresentativeSelect Staffing Orem, UT Dec 2012 to May 2013 GoPro Tech Support AgentDevcon Security Lindon, UT Jul 2012 to Dec 2012 Corporate Escalations SupervisorSam's Club Novi, MI Sep 2011 to Jun 2012 Wireless Sales Associate