Robert Keith Willis

Address:

14375 Brady, Redford, MI 48239

VIN:

1FMCU0EG4CKC16039

Make:

FORD

Model:

ESCAPE

Year:

2012

US Patent:

7286994, Oct 23, 2007

Filed:

Dec 26, 2000

Appl. No.:

09/746507

Inventors:

Gary J. Dennis - Duluth GA, US
James R. Miller - Lawrenceville GA, US
Robert H. Willis - Louisville KY, US
Gloria D. Perkins - Sharpsburg GA, US
Steven G. Smith - Roswell GA, US

Assignee:

AT&T BLS Intellectual Property, Inc. - Wilmington DE

International Classification:

G06Q 10/00

US Classification:

705 1

Abstract:

A system for transacting business with customers is disclosed. The system includes a dispatch division receiving a complaint from a customer related to a problem the customer is experiencing. The dispatch division then deploys a technician to repair the problem. While the technician is conducting the repair, the system permits the technician to interact with the customer and negotiate and close deals for additional or modified products, services or features that the customer may want. The system also includes provisions for allowing the technician to retrieve information related to the customer and includes features that automatically notify various appropriate business offices for follow-up with the customer.

US Patent:

20030220737, Nov 27, 2003

Filed:

May 27, 2003

Appl. No.:

10/445861

Inventors:

Steven Smith - Roswell GA, US
Robert Willis - Louisville KY, US
Mitchell Davis - Palmetto GA, US
Marvin Hamrick - Watkinsville GA, US
Roland Morton - Alpharetta GA, US
Jeffery Sylvester - Dallas GA, US

International Classification:

G01C021/26

US Classification:

701/213000, 455/456300

Abstract:

Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.

US Patent:

20040220732, Nov 4, 2004

Filed:

May 28, 2004

Appl. No.:

10/856441

Inventors:

Steven Smith - Roswell GA, US
Robert Willis - Louisville KY, US
Mitchell Davis - Palmetto GA, US
Marvin Hamrick - Watkinsville GA, US
Roland Morton - Alpharetta GA, US
Jeffery Sylvester - Dallas GA, US

International Classification:

G01C021/34

US Classification:

701/213000, 701/209000, 340/995190

Abstract:

Methods and systems are provided for generating directions for traveling from a first service location to at least a second service location. One exemplary method embodiment includes obtaining through a server at least one set of “from” coordinates associated with the first service location; obtaining through the server at least one set of “to” coordinates associated with the second service location; transmitting the “from” and the “to” coordinates to a mapping system; and receiving directions from the mapping system based on the “to” and the “from” coordinates. Another exemplary method embodiment includes receiving first knowledge of one or more service personnel locations, receiving second knowledge of one or more service locations, and applying an algorithm with a computer using the first and the second knowledge to facilitate moving a service person to a most appropriate service location.

US Patent:

20050062612, Mar 24, 2005

Filed:

Oct 15, 2004

Appl. No.:

10/966932

Inventors:

Steven Smith - Roswell GA, US
Lawrence Ertley - Stone Mountain GA, US
Robert Willis - Louisville KY, US
Curt Kaloustian - Atlanta GA, US
Roland Morton - Alpharetta GA, US

International Classification:

G08B021/00

US Classification:

340636100

Abstract:

Systems and methods for indicating the status of a battery in a portable computing device are disclosed. The methods include retrieving battery status data from a basic input-output system (BIOS) on the computing device, and comparing the retrieved battery status data to a predefined battery status threshold stored on the computing device. Based on the comparison of the battery status data to the predefined battery status threshold, a battery status indicator may be provided to an applications program on the computing device. The battery status data is reflective of a characteristic of the battery, such as battery capacity. A system according to the present invention includes a computer-readable medium having stored thereon computer-executable instructions for performing a method according to the present invention.

US Patent:

20070015491, Jan 18, 2007

Filed:

Sep 18, 2006

Appl. No.:

11/522760

Inventors:

Steven Smith - Roswell GA, US
Ralph Mills - Atlanta GA, US
Robert Willis - Louisville KY, US
Curt Kaloustian - Marietta GA, US
Mitchell Davis - Palmetto GA, US
Roland Morton - Atlanta GA, US
Gary Dennis - Duluth GA, US

International Classification:

H04M 1/66

US Classification:

455411000

Abstract:

A mobile gateway interface that enables a supervisor to conduct typical office transactions via a remote device while the supervisor is away from the office. The remote device can be one of several items, including, for example, wireless telephones, interactive pagers, personal digital assistants, laptop computers with wireless modem, and the like. The supervisor uses the remote device to log into the mobile gateway interface. After the authentication process, the supervisor makes a transaction request through the remote device. A transaction server, which is part of the mobile gateway interface, interacts with one or more resources to process or execute the transaction request. The resources can include an intranet, the Internet, and various legacy systems. Preferably, the mobile gateway interface includes one or both voice and front-end data servers that facilitate the authentication process and execution of the transaction request.

US Patent:

20070038371, Feb 15, 2007

Filed:

Sep 5, 2006

Appl. No.:

11/516016

Inventors:

Steven Smith - Roswell GA, US
Robert Willis - Louisville KY, US
Mitchell Davis - Palmetto GA, US
Marvin Hamrick - Watkinsville GA, US
Roland Morton - Alpharetta GA, US
Jeffery Sylvester - Dallas GA, US

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

G01C 21/30

US Classification:

701211000

Abstract:

Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.

US Patent:

20070088503, Apr 19, 2007

Filed:

Dec 12, 2006

Appl. No.:

11/637659

Inventors:

Steven Smith - Roswell GA, US
Robert Willis - Louisville KY, US
Mitchell Davis - Palmetto GA, US
Marvin Hamrick - Watkinsville GA, US
Roland Morton - Alpharetta GA, US
Jeffery Sylvester - Dallas GA, US

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

G01C 21/00

US Classification:

701213000

Abstract:

Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.

US Patent:

20080043960, Feb 21, 2008

Filed:

May 29, 2007

Appl. No.:

11/807599

Inventors:

Steven Smith - Roswell GA, US
Robert Willis - Louisville KY, US
James Miller - Lawrenceville GA, US
James McCracken - Atlanta GA, US
Ralph Mills - Atlanta GA, US
R. Glascoe - Alpharetta GA, US

Assignee:

BellSouth Intellectual Property Management Corporation - Wilmington DE

International Classification:

H04M 3/42

US Classification:

379201120

Abstract:

Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommunications equipment being used in connection with the special service at the customer service location; communicating at least one alternative candidate for the existing telecommunications equipment through at least one graphical user interface to the technician at the customer service location; and, generating change data including at least one new candidate selected from a group of the alternative candidates for replacement of the existing telecommunications equipment at the customer service location. Computer-readable media embodiments of the present methods are also provided.