Roberta Ann Bienfait

US Patent:

7688951, Mar 30, 2010

Filed:

Dec 22, 2005

Appl. No.:

11/316144

Inventors:

Paritosh Bajpay - Edison NJ, US
Roberta A. Bienfait - Norcross GA, US
Mojgan Dardashti - Holmdel NJ, US
Hossein Eslambolchi - Los Altos Hills CA, US
Jackson Liu - Middletown NJ, US
John McCanuel - Bailey CO, US
Zhiqiang Qian - Holmdel NJ, US
Michael J. Zinnikas - North Brunswick NJ, US

Assignee:

AT&T Intellectual Property II, L.P. - Reno NV

International Classification:

H04M 1/24
H04M 3/08
H04M 3/22

US Classification:

379 903, 379 1505, 379 2203, 379 33

Abstract:

Problems are proactively analyzed and responded to as they are detected in a virtual private network (VPN) access path rather than waiting for a user to manually report the problem. When a problem is automatically detected, such as a failure causing degraded performance, an alarm may be generated. The alarm proactively triggers rules-based analysis procedures and isolation testing to diagnose problem in a VPN access path. Based on the testing and analysis, a comprehensive trouble ticket may be generated that is customized with specific alarm information allowing for increased efficiency in problem isolation and saving significant time and resources in resolving the problem.

US Patent:

7774237, Aug 10, 2010

Filed:

Dec 22, 2005

Appl. No.:

11/316018

Inventors:

Paritosh Bajpay - Edison NJ, US
Roberta Ann Bienfait - Norcross GA, US
Kathleen M. Clarke - Heathrow FL, US
Hossein Eslambolchi - Los Altos Hills CA, US
Daqin Liu - Morganville NJ, US
Jackson Liu - Middletown NJ, US
John McCanuel - Bailey CO, US
Arnel R. Pajarillo - Edison NJ, US
Michael Zinnikas - North Brunswick NJ, US
Wan-Ping Chiang - Colts Neck NJ, US

Assignee:

AT&T Intellectual Property II, L.P. - Reno NV

International Classification:

G06Q 30/00
G06F 17/30

US Classification:

705 26, 705 27, 705 80

Abstract:

A method for identifying high-risk orders associated with a customer that includes the steps of: receiving an order that includes a customer number, an order type and a plurality of entries; identifying a customer contract based on the order type and the customer number, the customer contract having a plurality of terms that correspond to the entries; comparing the entries to corresponding terms using rules; and identifying a high-risk order containing at least one error from the comparison. The method can also include assigning a result code or a result text to the order, which corresponds to the errors that are identified, and changing the rule set by adding or removing rules.

US Patent:

7817570, Oct 19, 2010

Filed:

Dec 31, 2006

Appl. No.:

11/618906

Inventors:

Thomas Anderson - Imperial MO, US
Paritosh Bajpay - Edison NJ, US
Roberta Bienfait - Norcross GA, US
Mojgan Dardashti - Holmdel NJ, US
Mark Hunt - Plano TX, US
Jackson Liu - Middletown NJ, US
Zhiqiang Qian - Holmdel NJ, US
Michael John Zinnikas - North Brunswick NJ, US

Assignee:

AT&T Intellectual Property II, L.P. - Reno NV

International Classification:

H04J 1/16

US Classification:

370252, 370241, 370242, 725108, 709224, 714100

Abstract:

A method and system for providing automated diagnostics of networks using multiple virtual circuits are disclosed. For example, the method receives a ticket indicating a problem. The method then determines if the problem is associated with a configuration mismatch and determines if the problem is associated with at least one physical channel supporting a plurality of virtual circuits. The method then verifies status of each of the plurality of virtual circuits if the problem is not associated with the configuration mismatch or the at least one physical channel. The method then reports a result of verifying the status of each of the plurality of virtual circuits.

US Patent:

7818283, Oct 19, 2010

Filed:

Dec 22, 2005

Appl. No.:

11/316145

Inventors:

Paritosh Bajpay - Edison NJ, US
Roberta A. Bienfait - Norcross GA, US
Mojgan Dardashti - Holmdel NJ, US
Hossein Eslambolchi - Los Altos Hills CA, US
Jackson Liu - Middletown NJ, US
John McCanuel - Bailey CO, US
Zhiqiang Qian - Holmdel NJ, US
Michael J. Zinnikas - North Brunswick NJ, US

Assignee:

AT&T Corp. - New York NY

International Classification:

G06F 17/30

US Classification:

707 10, 707204, 707E17005

Abstract:

A business process automation system architecture is used to isolate problems in a virtual private network access network. Codified rules and a rules based program are used to determine all equipment from a customer premises equipment to a VPN core access point equipment on a VPN access path and that is associated with a failure. The codified rules also govern the gathering of information on the equipment including determining whether the equipment supports automated diagnostics and the communication protocols used. Extended PING testing is done on the equipment and a status of the extended PING test, link status, line protocol status, and existing loop status is determined. Further testing is automatically run based on the codified rules and the status. The failure is then isolated to the CPE, a local exchange carrier, or a network provider.

US Patent:

7929686, Apr 19, 2011

Filed:

Dec 23, 2005

Appl. No.:

11/315590

Inventors:

Roberta Bienfait - Norcross GA, US
Richard V. Cox - New Providence NJ, US
Behzad Nadji - Los Gatos CA, US
Bernard S. Renger - New Providence NJ, US
Behzad Shahraray - Freehold NJ, US

Assignee:

AT&T Intellectual Property II, L.P. - Atlanta GA

International Classification:

H04L 12/28

US Classification:

37926502, 37926511, 37926601, 379309, 379219

Abstract:

A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.

US Patent:

8179872, May 15, 2012

Filed:

Nov 29, 2007

Appl. No.:

11/947618

Inventors:

Roberta A. Bienfait - Norcross GA, US
Mihal Lazaridis - Waterloo, CA
Ian M. Patterson - Petersburg, CA
Allan D. Lewis - New Dundee, CA
Gary P. Mousseau - Waterloo, CA
Alan Tom Panezic - Mississauga, CA

Assignee:

Research In Motion Limited - Waterloo, Ontario

International Classification:

H04W 4/00
G06F 15/16

US Classification:

370338, 709217

Abstract:

A wireless router employing a technique to couple a plurality of host services or host systems and a plurality of wireless networks. A method to route data items between a plurality of mobile devices and a plurality of host systems through a common wireless router. A point-to-point communication connection is preferably established between a first host system and a common wireless router, a mobile network message at a mobile device is generated, the mobile network is transmitted via a wireless network to the common wireless router which in turn routes a data item component of the mobile network message to the appropriate host service.

US Patent:

8274904, Sep 25, 2012

Filed:

Feb 28, 2005

Appl. No.:

11/067936

Inventors:

David Lu - Morganville NJ, US
Hossein Eslambolchi - Los Altos Hills CA, US
Paritosh Bajpay - Edison NJ, US
John McCanuel - Bailey CO, US
Roberta Bienfait - Norcross GA, US
Carolyn Bekampis - Wayside NJ, US
Mihail Vasilescu - Middletown NJ, US
Mark Rogaski - Bound Brook NJ, US
Mohammed Shariff - Plainsboro NJ, US
Thomas Dickey - Middletown NJ, US
John Soares - Yonkers NY, US

Assignee:

AT&T Intellectual Property II, L.P. - Atlanta GA

International Classification:

G01R 31/08
G06F 11/00

US Classification:

370252, 370218, 714 43, 714 57, 714 48

Abstract:

A method and apparatus for collecting and processing line performance data transmitted over cables, e. g. , Y-cables, is disclosed. The present invention applies a method based on specific performance measurements, specific measurement time intervals, and compare results from different measurement time intervals to produce a “signature” that indicates deteriorating performance of a particular Y-cable. Once a “signature” is detected, the method will proactively and automatically generate a trouble ticket to trigger the dispatch maintenance staffs to service the cable, e. g. , to perform the replacement of the Y-cable in question, thus completing the predictive maintenance process. A trouble ticket is a record used to report and manage the resolution of network related problems.

US Patent:

8363790, Jan 29, 2013

Filed:

Jul 17, 2008

Appl. No.:

12/175174

Inventors:

Paritosh Bajpay - Edison NJ, US
Roberta Bienfait - Norcross GA, US
Mojgan Dardashti - Holmdel NJ, US
Jackson Liu - Middletown NJ, US
Timothy Plattner - Westfield NJ, US
Zhiqiang Qian - Holmdel NJ, US
Michael John Zinnikas - North Brunswick NJ, US

Assignee:

AT&T Intellectual Property I, L.P. - Atlanta GA

International Classification:

H04M 1/24
H04M 11/00
H04L 12/26
G08B 23/00

US Classification:

379 902, 340500, 340508, 348 1408, 370216, 370224, 370244, 370250, 370506, 379 104, 379 9, 379 8816, 37911424, 379126, 709222, 714 44, 714 471, 714 57

Abstract:

A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.