Hp
Hp Inbound Global Us and Ne District Sales Manager
Comcast Sep 2008 - 2010
Sw Region Collections and Retail Manager
T-Mobile Feb 2006 - Jun 2009
Associate Site Director and General Manager Customer Care
T-Mobile Nov 1998 - Jun 2007
Associate Director
T-Mobile Apr 2000 - Feb 2006
Customer Care and Retention and Bilingual Manager
Education:
Unm Anderson School of Management 1987 - 1991
The University of New Mexico
Skills:
Management Account Management Leadership Solution Selling Sales Operations Sales Management Forecasting Direct Sales Customer Service Customer Satisfaction Sales Process Call Centers Sales Salesforce.com Training Process Improvement Leadership Development Recruiting Business Planning Cross Functional Team Leadership Team Leadership Call Center Strategic Planning Channel Partners Outsourcing Human Resources Strategy Coaching Budgets Project Management Customer Experience Vendor Management Analysis Cloud Computing Project Planning Telecommunications Channel Business Analysis Operations Management Financial Reporting Team Management Performance Metrics Strategic Partnerships Data Analysis Kpi Implementation Retail Sales Financial Services Customer Relationship Management Strategic Leadership Contact Centers
Interests:
Children Call Center Management Science and Technology Disaster and Humanitarian Relief Animal Welfare Arts and Culture
roberta valdez (1970-1974), Rex Strong (1964-1968), steven montano (1981-1985), jerry james (1971-1975), Leigh Nelson (1969-1973), lee hamblin (1978-1982)