Nike
Expert Technical Recovery Solutions Consultant
Experis Jun 2010 - Nov 2015
Service Delivery Consultant
Nike Jun 2010 - Nov 2015
Infrastructure Change and Request Operations Lead
Saic Sep 2002 - Mar 2009
Business Systems Analyst
Global Times Jan 2001 - Oct 2002
Business Information Consultant
Education:
National University 2013 - 2015
Bachelors, Management, Information Systems
Hacc, Central Pennsylvania's Community College 1995
Associates
Hacc, Central Pennsylvania's Community College 1993 - 1995
York College of Pennsylvania 1993
Noncommissioned Officers Academy 1986
National University
Bachelors, Bachelor of Science
Skills:
It Service Management Integration Project Management Service Delivery Itil Program Management It Strategy Management Networking Analysis Team Leadership It Management Pmp Technical Support Project Delivery Pmo Requirements Analysis Resource Management Quality Assurance System Deployment Vendor Management Budget Monitoring Continuous Improvement Continuous Process Improvement Outsourcing It Outsourcing Cross Functional Team Leadership Relationship Building Customer Support Service Desk Software Documentation Information Technology Business Analysis Business Process Business Process Improvement Process Improvement
Interests:
Civil Rights and Social Action Politics Education Environment Science and Technology Human Rights Animal Welfare
Certifications:
Itil Foundation V3 Brite Solutions Apple A+ Mac Osx 10.4 For Technical Professional