Bca Financial Services, Inc.
Patient Account Representative
Assurant Jan 2012 - Jul 2016
Business Unit Project Manager I
Assurant Jan 2011 - Jan 2012
Account Manager
Assurant Jan 2006 - Dec 2010
Senior Consumer Contact Manager
Assurant Oct 1997 - Dec 2005
Director Vendor Management and Consumer Contact Management
Education:
Mchenry County College 1986 - 1989
Skills:
Contact Centers Leadership Vendor Management Call Centers Process Improvement Program Management Account Management Customer Experience Customer Retention Crm Management Insurance Call Center Outsourcing Customer Satisfaction Inbound Marketing Telemarketing Business Process Improvement Bpo Lead Generation New Business Development Business Development Team Management Business Analysis Training Sales Management Project Management Strategy Financial Services Workforce Management Operations Management Cross Functional Team Leadership Customer Relationship Management Call Center Development Performance Management Salesforce.com Analytics Executive Management Telecommunications Sales Operations Relationship Management
Interests:
Collecting Antiques Aviation Exercise Sweepstakes Home Improvement Shooting Reading Gourmet Cooking Sports Watching Auto Racing The Arts Golf Fishing Home Decoration Watching Sports Diy Cooking Gardening Outdoors Sewing Electronics Auto Racing Crafts Fitness Music Dogs Family Values Movies Collecting Christianity Kids Diet Automobiles Cats Travel Motorcycling Boating Investing Traveling Self Improvement