Unitedhealth Group Dec 2014 - Oct 2015
Customer Service Advocate
Unitedhealth Group Dec 2014 - Oct 2015
Customer Service Supervisor
Ecommerce, Llc Jun 2013 - Jul 2014
Customer Relations Assistant Manager
Ecommerce, Llc Mar 2012 - Jun 2013
Shift Supervisor
Ecommerce, Llc May 2011 - Mar 2012
Customer Relations Personal Assistant
Education:
Devry University 2009 - 2012
Bachelor of Applied Science, Bachelors, Management, Communications
Skills:
Customer Service Customer Support Fraud Detection Scheduling Management Metrics Reporting Performance Metrics Business Performance Coaching Customer Escalation Management Escalation Process Project Team Management Management of Small Teams Team Management New Product Implementations Increase Productivity Billing Systems Phone System Administration Hootsuite Ticketing Systems Help Desk Support Dns Web Hosting Troubleshooting Wordpress Ftp Domain Registration Six Sigma Quality Assurance Gantt Outstanding Time Management Skills Competitive Analysis Time Management Servers
Robyn Bates (1977-1980), Kimberly Dahlin (1976-1982), James Dollar (1976-1989), Leona Reardon (1975-1983), David Tolle (1985-1992), Duane Anderson (1984-1988)