Verizon May 2016 - Jun 2016
Installation and Maintenance Technician Lead
Verizon Wireless Apr 2012 - Apr 2013
National Concession Accounts Project Leader
Verizon Wireless Apr 2012 - Apr 2013
Supervisor Hq Planning, Operations, and Execution
Verizon Wireless May 2010 - Apr 2012
Consumer and Enterprise Internet Response Team Supervisor
May 2010 - Apr 2012
Laboratory Technician
Education:
James Madison University 2002 - 2004
Bachelor of Applied Science, Bachelors, Psychology
Richard Bland College of William & Mary 2000 - 2002
Associates
Skills:
Customer Service Management Telecommunications Team Leadership Customer Satisfaction Team Building Training Call Centers Process Improvement Customer Experience Customer Retention Leadership Operations Management Performance Management Time and Attendance Time Management Contact Centers