Starr Insurance Companies
It Infrustructure Analyst
Starr Companies
Application Support Analyst
Assurant Nov 2010 - Mar 2016
Bpm and Qa Process Quality Specialist
Nci, Inc. Mar 2009 - Jul 2009
Itsm and Remedy Information Systems Engineer
Bmc Software Nov 2005 - Dec 2008
Senior Itsm and Remedy Technical Support Analyst
Education:
Georgia Institute of Technology 2018 - 2019
St. John's University 1999 - 2005
Bachelors, Computer Science, Business
Skills:
Technical Support Bmc Remedy Root Cause Analysis Microsoft Office Itil Integration It Service Management Information Technology Enterprise Software Testing Data Migration Telecommunications Crystal Reports Dte Trackall Fidelity Infosource Smartflow I Vault Vls Agilesource Bluezone Lps Msp Black Knight Quality Assurance Product Launch Process Improvement Quality Control Quality Auditing Knowledge Base White Papers Itsm Cmdb Tableau Security Clearance
Certifications:
Bmc Remedy Ar System 7.X: Administering – Part 1 & Part 2 Bmc Remedy Service Desk 7.X: Using Incident Management Bmc Remedy Service Desk 7.X: Using Problem Management Bmc Remedy Asset Management 7.X: Using Asset Management Bmc Atrium Cmdb 2.X: Administering – Part 1 Bmc Remedy It Service Management 7.X: Application Administering Essentials
Nov 2010 to 2000 Process Quality SpecialistNCI Information Systems Inc Sierra Vista, AZ Mar 2009 to Jul 2009 Information Systems EngineerBMC Software Inc Atlanta, GA Nov 2005 to Dec 2008 Sr. Technical Support Analyst
Education:
St. John's University Queens, NY Jan 2005 B.S. in Computer Science / Business
Youtube
South East Water_3D Visualisation
Rohan Ogier, David Norris and Martin Dunkley of SEWL outline the benef...