Ameriprise Auto & Home Insurance Apr 2016 - Feb 2019
Director of Western Region Contact Center Operations and Site Leader
M.b.c Jun 2014 - Mar 2016
Director of Operations
At&T Jul 2003 - Jun 2014
Associate Director - Customer Care
Wjm 2000 - 2003
Director of Operations
Clayton Homes 1995 - 2000
General Manager
Education:
University of South Carolina 1987 - 1991
Bachelors, Bachelor of Arts, Music
Skills:
Leadership Team Building Management Team Leadership Training Process Improvement Customer Service Call Centers Customer Satisfaction Strategic Planning Telecommunications Business Process Improvement Customer Experience Microsoft Office Public Speaking Six Sigma Customer Retention Sales Program Management Cross Functional Team Leadership Voip Broadband Workforce Management Wireless Performance Management Operations Management Coaching Leadership Development Change Management Solution Selling Telephony Mobile Technology Operating Budgets Project Management Analysis Budgets Strategy Marketing Troubleshooting Microsoft Excel Hiring Practices Executive Reporting Vendor Management Forecasting Account Management Microsoft Word Recruiting Business Development Customer Relationship Management Employee Engagement Call Center Administration Speech Analytics Up Selling Kpi Reports