Ronald M Stephenson

US Patent:

7502453, Mar 10, 2009

Filed:

Aug 2, 2000

Appl. No.:

09/631076

Inventors:

Steven Paul Hasmanis - Alpharetta GA, US
Michael Alan Rosenwasser - Alpharetta GA, US
Ronald M. Stephenson - Alpharetta GA, US

Assignee:

Cox Communications, Inc. - Alpharetta GA

International Classification:

H04M 11/00
H04N 7/173

US Classification:

37910203, 379 9312, 725104

Abstract:

A system for ordering events comprising a switch for receiving calls, the switch adapted to receive the caller's calling number and the called number; an interactive voice response unit for providing recorded voice response, the interactive voice response unit configured with multiple applications; a data storage component configured with customer information and event information, said customer information including account number and calling number data and the event information including event title; a temporary data container for storing customer data received from the data storage component for use in call processing; and wherein the system is configured to retrieve the customer data from the data storage component based on the calling number and to store the customer data in the temporary data container for use in subsequent call processing applications.