Citizens Bank
Consumer Operations Strategy Senior Professional
Santander Bank, N.a. Apr 2015 - Aug 2016
Operations Manager Ii
Bank of America Jul 2010 - Apr 2015
Financial Center Operations Manager
Bank of America Jan 2009 - Jul 2010
Small Business Online Banking Manager
Bank of America Jan 2006 - Dec 2008
Online Banking and Chat Manager
Education:
University of Massachusetts Dartmouth 1996 - 1998
Bristol Community College 1994 - 1996
Skills:
Banking Management Training Customer Service Finance Retail Banking Loans Risk Management Operations Management Microsoft Office Credit Financial Risk Relationship Management Financial Analysis Workforce Management Operational Risk Call Centers Consumer Lending Credit Analysis Mortgage Lending Aspect Acd Predictive Dialers Contact Centers Sharepoint Administration Human Resources Recruiting Concur Maestro Noble Systems Dialer Management Dialers U.s. Fair Debt Collection Practices Act Regulatory Compliance System Development Project Implementation