Deloitte Jan 2014 - Nov 2016
Senior Consultant
U.s. Bank Jan 2014 - Nov 2016
Senior Director: Customer and Employee Experience, Chief of Staff
Zurich North America Jul 2010 - Dec 2013
Underwriting and Operations
Bain & Company Jul 2010 - Dec 2013
Product Manager
Education:
Georgia Institute of Technology 2015 - 2017
Master of Business Administration, Masters, Business, Operations Management
Elon University May 2010
Elon University 2006 - 2010
Bachelors, Bachelor of Arts, Economics
Marist School 2000 - 2006
Skills:
Leadership Microsoft Office Consulting Underwriting Commercial Insurance Performance Benchmarking Business Analysis Project Management Strategy Insurance Management Business Process Improvement Strategic Planning Insurance Operations Insurance Underwriting Teaching Process Improvement Life and Annuity Insurance Qualtrics Customer Experience Customer Journeys Net Promoter Score Customer Loyalty