Villanova University 2011 - 2011
The University of Texas at Arlington 2008 - 2010
Master of Business Administration, Masters, Management
Missouri State University 2006 - 2007
Master of Business Administration, Masters
Dallas Baptist University 1984 - 1989
Bachelors, Bachelor of Science, Communications
Skills:
Training Leadership Management Call Centers Customer Service Customer Satisfaction Team Leadership Project Management Team Building Process Improvement Training Delivery Coaching Leadership Development Sales Analysis Team Management Instructional Design Employee Training Cross Functional Team Leadership Performance Management Time Management Strategic Planning Training and Development Project Planning Organizational Behavior Telecommunications Customer Retention Salesforce.com Recruiting Project Implementation Business Process Improvement
Microsoft Office Management Microsoft Excel Microsoft Word Sales Leadership Research Photoshop Training Customer Service Outlook Process Improvement Windows English Public Speaking Team Leadership Team Building Strategic Planning Powerpoint
Tammy Cleveland, Joan Cunningham, Michelle Rohde, Barbara Gettert, Deb Laible, Mary Schaaf, Laurie Shelhamer, Jeannie Cuddy, Denise Dempsey, Lavonne Peter, Anthony Laq, Natalie Auen