UPS since Jun 2010
Instructional Design Supervisor
DTC Outsourcing Dec 2008 - Jun 2010
Manager of Training and Development
Cox Communications Jun 2008 - Oct 2008
Project Manager/Consultant
Comcast May 2005 - Jun 2008
Manager of Quality and Performance
Comcast Cable 2004 - May 2005
Human Performance Coordinator
Education:
Louisiana State University and Agricultural and Mechanical College 1981 - 1985
Skills:
Training Leadership Process Improvement Instructional Design Leadership Development Team Building Management Quality Assurance Call Centers Team Leadership Cross Functional Team Leadership E Learning Customer Satisfaction Employee Training Strategy Customer Service Performance Management Blended Learning Vendor Management Customer Experience Lectora Business Process Improvement Performance Appraisal Operations Management Troubleshooting Call Center Recruiting Contact Centers Coaching Sales Strategic Planning Customer Retention Consulting Customer Relationship Management
Manager of Quality and Performance at Comcast Cable
Location:
Greater Atlanta Area
Industry:
Professional Training & Coaching
Work:
Comcast Cable since May 2005
Manager of Quality and Performance
Comcast Cable Jul 2004 - May 2005
Human Performance Coordinator
Comcast Cable Sep 1998 - Jul 2004
Customer Service Instructor
Doubletree Hotel 1997 - 1998
Reservation's Manager
Grand Cypress Resort 1994 - 1997
Reservation's Manager
Education:
Louisiana State University and Agricultural and Mechanical College 1981 - 1985
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