Faa
It Generalist Iv, Business Analyst and Helpdesk Lead
Integris Health May 2015 - Apr 2017
Technical Team Lead, It Field Services Specialist
Faa Jun 2010 - Apr 2015
Technical Team Lead, Avs Tier Ii Technical Support Specialist
Chesapeake Energy Aug 2008 - Mar 2009
It Service Desk Specialist Ii
Dell Nov 2006 - Aug 2008
Team Lead, L2 Technical Support Analyst
Education:
Meridian Technology Center 1991 - 1993
Skills:
A+ Certified Network Security Security Clearance Security Network Administration Hardware Vpn Computer Hardware Troubleshooting System Administration Active Directory Windows Documentation Sccm Team Leadership Team Management Software Documentation Data Center Windows Server Operating Systems Servers Virtualization Itil Disaster Recovery Vmware It Management Technical Support Networking Citrix Laptops Help Desk Support Software Installation Information Technology Vmware Esx System Deployment Microsoft Exchange Bmc Remedy Dell Computers Windows 7 Dns Sharepoint Printers Windows Xp Firewalls Routers Storage Storage Area Networks
Interests:
Social Services Children Something I Remember Mother Singing I Also Like Osu Anything Artistic Time Permitting Science and Technology Music Festivals and Live Red Dirt Shows Arts and Culture
Linium Jun 2018 - Jan 2019
Senior Consultant
Performance 360 2003 - Jun 2018
Performance Consultant | Trainer | Coach > Helping Leaders and Organizations Achieve World-Class Performance Excellence
Cask, Llc Sep 2016 - May 2017
Senior Business Process Consultant
California Council For Excellence Mar 2004 - Aug 2014
California Team Excellence Council
Future Achievement International Jan 2012 - Jun 2014
Vice President Corporate Operations, Senior Consultant | Trainer | Coach
Education:
University of Phoenix 1991 - 1992
Associates, Electronics
University of Phoenix
Bachelors, Bachelor of Technology
Skills:
Business Process Improvement Change Management Management Consulting Team Building Strategic Planning Coaching Organizational Development Team Leadership Leadership Business Strategy Cross Functional Team Leadership Process Engineering Leadership Development Continuous Improvement Customer Service Operational Excellence Cmmi Business Development Management Crm Itil Certified Integration Business Process Customer Relations Quality Systems Strategy Development Employee Training Business Analysis Itil Executive Management Business Process Mapping Knowledge Management Executive Coaching Enterprise Software Agile Methodologies Project Management Operations Management
Certifications:
Itilv3 Intermediate: Planning, Protection, and Optimization Gold Mastery Certification In Strategic Management Itil V3 Intermediate: Release Control and Validation Itil V3 Intermediate: Service Offerings and Agreements Itil V3 Intermediate: Operations Support and Analysis Itil V3 Foundation Certification Peoplecert Haines Centre For Strategic Management / University of San Diego (Usd) Loyalist Certification Services Managing Across the Lifecycle (Malc) - Itil Expert Itil 4 Foundation Certification Devops Foundation Merit Profile Advisor
John Daehlin, Mark Houdyshell, Tammy Calderon, Wendy Christenson, Neil Domke, Tim Cole, Barbara Vittum, Susan Rausch, Sarilee Gallagher, Jean Swift, Katherine Wilson