Ryan D Mccarthy

US Patent:

20210398172, Dec 23, 2021

Filed:

Jun 17, 2020

Appl. No.:

16/904336

Inventors:

- McLean VA, US
Gilbert Forsyth - McLean VA, US
Aaron Slowey - McLean VA, US
Christopher Flynn - McLean VA, US
Charles DeVore - McLean VA, US
William Biscarri - McLean VA, US
Ryan McCarthy - McLean VA, US
Rifat Jafreen - McLean VA, US

Assignee:

Capital One Services, LLC - McLean VA

International Classification:

G06Q 30/02
G06N 20/00
G06Q 40/02
H04L 12/58

Abstract:

Methods and systems are described for machine learning algorithms that dynamically allocate traffic to contact strategies that are performing well, while allocating less traffic to contact strategies that are underperforming. In particular, the methods and systems discussed are for the use of a contextual multi-armed bandit framework for applications that have both immediate results and long-term results, in which immediate results are correlated with the long-term results (e.g., results related to debt collection strategies).