Customer solutions agent 4/work flow analyst -team lead
Education
School / High School:
Southern New Hampshire University- Manchester, NH
2014
Specialities:
BA in Data Analytics
Skills
Graphic Design • Database Management • Database Development • SQL • MS Access • Advanced MS Excel • MS Powerpoint • MS One Note • MS Outlook • MS Word • Adobe Illustrator • Adobe Photoshop • SCALA • Sharepoint 2010 • Data Warehouse • Report Anaylatics • Report Development • People Management • Workflow Coordination • Project Management
Ranks
Certificate:
License 616850-12
Interests
Baking • Social Innovation • Reading • New Technologies • Books • Digital Photography • Health • Networking • Children • Cooking • Digital Design • Volunteerism • Education • Environment • Science and Technology • Camping • Ms Access/Database • Html • Geocaching • Civil Rights and Social Action • Poverty Alleviation • Hiking • Javascript • Sql • Social Services • Economic Empowerment • Linked In Networking • Painting • Animal Welfare • Philanthropy
The Hanover Insurance Group
Specialty Insurance Data Analyst
Snuggle Bug Daycare Apr 2015 - Oct 2015
Substitute and Assistant
Stubhub Mar 2013 - Mar 2015
Workflow Coordinator and Team Lead
Stubhub Apr 2012 - Mar 2013
Customer Solutions Agent 3 and Case Manager
Stubhub Jun 2011 - Apr 2012
Customer Solutions Agent 1
Education:
Southern New Hampshire University 2016 - 2020
Bachelors
Southern New Hampshire University 2013 - 2017
Bachelors
Connecticut Center For Massage Therapy - Westport 2010 - 2012
Torrington High School 2005 - 2009
Skills:
Customer Experience Call Centers Customer Support Customer Satisfaction Microsoft Excel Ms Excel Pivot Tables Data Analysis Microsoft Office People Oriented Escalation Resolution Swedish Massage Sports Massage Myofascial Release Pain Management Customer Retention Reporting and Analysis E Commerce Coaching Ad Hoc Reporting Performance Reporting Problem Analysis Nice Call Recording Oracle Chat Kana Self Motivated Team Player/Builder Process Improvement Leadership Management Analytics Customer Service Training Business Process Improvement Team Leadership
Interests:
Baking Social Innovation Reading New Technologies Books Digital Photography Health Networking Children Cooking Digital Design Volunteerism Education Environment Science and Technology Camping Ms Access/Database Html Geocaching Civil Rights and Social Action Poverty Alleviation Hiking Javascript Sql Social Services Economic Empowerment Linked In Networking Painting Animal Welfare Philanthropy
Mar 2013 to 2000 Customer Solutions Agent 4/Work Flow Analyst -Team LeadStubHub East Granby, CT Feb 2012 to Mar 2013 Customer Solutions Agent 3/Case ManagementStubHub East Granby, CT Jun 2011 to Feb 2012 Customer Solutions Agent 1Pizza Hut Mita Enterprises Bristol, CT Feb 2009 to May 2011 Shift SupervisorBrumell's Cycling and Fitness Torrington, CT Jun 2010 to Aug 2010 Sales AssociateMcDonalds Torrington, CT Apr 2008 to Dec 2008 Crew MemberStop & Shop Supermarket Torrington, CT Mar 2007 to Dec 2007 Front End Cashier
Education:
Southern New Hampshire University Manchester, NH 2014 to 2018 BA in Data AnalyticsConnecticut Center for Massage Therapy Newington, CT
Skills:
Graphic Design, Database Management, Database Development, SQL, MS Access, Advanced MS Excel, MS Powerpoint, MS One Note, MS Outlook, MS Word, Adobe Illustrator, Adobe Photoshop, SCALA, Sharepoint 2010, Data Warehouse, Report Anaylatics, Report Development, People Management, Workflow Coordination, Project Management