American Airlines Mar 2000 - Sep 2018
Customer Service Manager- Airport Operations
American Airlines Mar 2001 - Jun 2015
Claims Analyst, Risk Management
Us Airways Nov 2011 - Mar 2013
Supervisor, Reservations Spanish Desk and International and Nh Training
Us Airways Sep 2007 - Nov 2011
Customer Service, Manager Clt Hub
Us Airways Jul 2006 - Sep 2007
Customer Service Supervisor, El Paso Station
Skills:
Training Risk Management Management Airlines Customer Service Leadership Analysis Business Planning Strategic Planning Team Leadership Budgets Business Analysis Process Improvement Negotiation Teamwork Business Strategy Forecasting Sales Call Centers Operations Management Change Management Vendor Management Customer Satisfaction Coaching Strategic Negotiations Data Analysis Sabre Program Management Flights Aviation Charter Airports Commercial Aviation Team Building Aircraft Transportation Project Planning Flight Safety Microsoft Office Aviation Security Civil Aviation Microsoft Excel Airport Management