Southeastrans, Inc.
State Operations Director - Indiana
Oneamerica May 2015 - Jul 2018
Director, Business Process Deployment | Driving Process Improvement | Operations Management
Open To Director of Operations Vp Operations Program Director Role May 2015 - Jul 2018
Director of Operations | Boosts Operational Performance | Develops Engaged, High-Performing Teams
Hewlett-Packard Jul 2011 - May 2015
Director, Provider Services | Service Delivery Optimization | Operations Management
Anthem, Inc. 2000 - 2010
Manager, Claims Operations | Process Improvement | Cost Management | Service Delivery Optimization
Education:
Butler University 1981 - 1985
Bachelors, Bachelor of Science, Business Administration, Management
Indiana University - Kelley School of Business
Skills:
Process Improvement Cross Functional Team Leadership Leadership Training Call Centers Strategy Change Management Crm Employee Training Coaching Budgets Forecasting Insurance Business Strategy Medicare Health Insurance Vendor Management Personnel Management Hipaa Business Analysis Strategic Planning Project Management Claim Medicaid Healthcare Healthcare Information Technology Managerial Finance Recruiting Workforce Management Team Leadership Business Process Improvement Operations Management Team Building Leadership Development Business Process Performance Improvement Team Management Call Center Customer Service Management Microsoft Excel Program Management Quality Assurance Sdlc Integration Mentoring Requirements Analysis Requirements Gathering Microsoft Office Project Planning Operational Excellence Performance Management Cost Management Client Relationship Management Performance Metrics Multi Unit Operations Workforce Alignment
Ryan Homes
Sales and Marketing Representative
Wyndham Worldwide / Rci
Communication Specialist, Customer Experience
Wyndham Worldwide / Rci Mar 2011 - Aug 2015
Vacation Consultant
Carl D Lowe Builder Sep 1995 - Dec 2013
Co-Owner
Education:
Indiana University–Purdue University Indianapolis
Skills:
Corporate Communications Relationship Building Customer Satisfaction Innovation Development Marketing Time Management Global Customer Service Sales Public Speaking Marketing Strategy Consulting Team Building Training Leadership Customer Service Strategic Planning Coaching
Interests:
Economic Empowerment Civil Rights and Social Action Helping Others Education Scuba Diving New Technologies Poverty Alleviation Sports Hiking Training and Continuing Education Animal Welfare Family and Friends Travel