Pluralsight
Enterprise Customer Success Manager
Skillsoft Jul 2018 - Sep 2019
Senior Customer Success Manager, Strategic Partners
Skillsoft Aug 2016 - Jul 2018
Solution Architect
Skillsoft Jun 2013 - Jul 2016
Senior Program Manager, Specializing In Data Analysis and Value Adoption
Relias Aug 2010 - May 2013
Senior Client Success Manager
Skills:
Program Management Project Management Learning Management Marketing Strategy Quality Assurance Salesforce.com Learning Management Systems Team Building Product Adoption Training Roi Requirements Analysis Process Improvement Team Leadership Kirkpatrick Corporate Training Customer Retention Building Customer Loyalty Software Implementation Customer Product Training E Learning Distance Learning E Learning Consulting E Learning Implementation Employee Training Organizational Learning Blended Learning Change Management Strategy Training Learning Analytics Strategic Relationships Customer Success Data Analysis Customer Experience Agile Methodologies Key Performance Indicators Account Management Microsoft Excel Microsoft Office Microsoft Teams Slack Sharepoint Creative Problem Solving Cross Functional Team Leadership Customer Engagement Organizational Development Public Speaking Trainer Client Relations Leadership Management Written Communication Customer Value Proposition Consensus Building Coaching and Mentoring Concur Jabber Skype Onedrive Voice of the Customer Sales