Skills:
TECHNICAL Familiar with and able to troubleshoot/repair several software applications, including, but not limited to: Adobe, Lotus Notes, Outlook, PGP, Oracle, and all office software and Windows operating systems. Familiar with and able to troubleshoot computer hardware. Performed upgrades, installation of software and drivers, and essential desktop troubleshooting. Deployed updates, service packs, and hot fixes using Windows Update, Automatic Updates, and Group Policies. Assisted in troubleshooting issues relating to operating system issues, network connectivity, domain access, upgrades, MS Office products, and other software and Internet connectivity. Researched technical solutions. CUSTOMER SERVICE Outstanding problem solving and active listening skills - able to diffuse difficult situations with tact and ease. Exceptional ability to build productive relationships, resolve complex issues, and win customer loyalty. Quick learner with the ability to translate complex ideas and processes into non-technical, easy to understand terms. Superior customer service, telephone and computer skills. Solid work ethic concerning meeting deadlines, reliability, and attention to detail. AVIATION Familiar with all shop and flight line practices, procedures, and equipment. Familiar with aircraft and maintenance forms and logbooks. Familiar with the purpose, use, description, and maintenance on the following systems: Airframe & Powerplant systems and components ECS components and subsystems Landing gear and brake systems Hydraulic and Pneudrolic systems Electrical and Avionics systems Operating procedures of the LIMMS/GAS system Fuel systems and subsystems Armament, Rotor, Sighting, and Drive systems