Pearson Vue
Client Program Manager
Incentive Services Inc. Nov 2016 - Jul 2017
Account Manager
Health E(Fx) Aug 2015 - Apr 2016
Senior Client Services Manager
At&T 1999 - 2015
Business Care Director
At&T 1992 - 1999
Client Services Manager
Education:
Minnesota State University, Mankato 1987 - 1991
Bachelors, Bachelor of Science, Sociology
Minnesota State University
Skills:
Account Management Leadership Telecommunications Team Building Communication Program Management Customer Service Training Time Management Customer Experience Management Coaching Cross Functional Team Leadership Change Management Process Improvement Management Customer Satisfaction Crm Drives Alignment By Communicating Boldly and With Clarity Client Service Program Management Team Motivation Accountability Interpersonal Skills Organizational Effectiveness Sales Wireless Customer Retention Team Leadership Customer Relationship Management Wireless Technologies Business Process Improvement Client Relationship Management High Level of Accuracy Business Strategy Employee Loyalty Customer Loyalty Management Continuous Improvement
Certifications:
Property and Casuality License Certified Health Reform Specialist
Sarah Mcneil & Associates
Brand Building, Thought Leadership, Marketing, Pr, Digital Communications and Strategy Consultant
Carmichael Lynch Jan 2008 - Jun 2011
Senior Principal
Fleishmanhillard Jan 1999 - Jan 2007
Senior Vice President
Kathleen Davies & Associates Jan 1994 - Jan 1999
Account Executive
Jan 1994 - Jan 1999
Greater Minneapolis-St Paul Area
Education:
Bemidji State University 1990 - 1994
Bachelors, Bachelor of Science, Communications, Journalism
Skills:
Media Relations Internal Communications Crisis Communications Strategy Social Media Press Releases Public Relations Strategic Communications Marketing Communications Strategic Planning Integrated Marketing Crisis Management B2B New Media Social Media Marketing Brand Architecture Leadership Business Development Management Digital Marketing Strategy Corporate and Internal Communications Brand Building and Thought Leadership Digital Marketing Marketing Marketing Strategy Corporate Communications Business To Business Digital Strategy Video Production Issues and Reputation Management
Dr. McNeil graduated from the Dartmouth Medical School in 2009. She works in Martinez, CA and specializes in Family Medicine. Dr. McNeil is affiliated with Contra Costa Regional Medical Center.