Process Improvement • Six Sigma • Project Management • Performance Metrics • Change Management • Business Analysis • Strategic Planning • Cross-functional Team Leadership • Program Management • Team Building • Relationship Management • Risk Management • Operations Management • Business Process Improvement • Operational Excellence • Business Process Mapping • Budgets
JPMorgan Chase - Columbus, OH since Jul 2012
Fraud Prevention Manager
JPMorgan Chase - Columbus, OH Sep 2005 - Sep 2011
Product & Platform Manager - Private Bank Trust
JPMorgan Chase - Carlstadt, NJ Apr 2000 - Dec 2004
Six Sigma Black Belt - Check Operations
JPMorgan Chase - New York, NY Jan 1999 - Aug 2000
Service Quality Manager
JPMorgan Chase - New York, NY Jan 1998 - Jan 1999
HR Program Manager - Leadership & Management Development Program
Education:
Polytechnic University 1998 - 2000
M.S., Organizational Behavior/Change Management
Nazareth College of Rochester 1985 - 1989
B.A., Theatre Arts
Skills:
Process Improvement Six Sigma Project Management Performance Metrics Change Management Business Analysis Strategic Planning Cross-functional Team Leadership Program Management Team Building Relationship Management Risk Management Operations Management Business Process Improvement Operational Excellence Business Process Mapping Budgets