Method And Apparatus For The Development And Implementation Of An Interactive Customer Service System That Is Dynamically Responsive To Change In Marketing Decisions And Environments
Scott K. Allred - Las Vegas NV Mike D. Helton - Las Vegas NV H. Matthew Russell - Las Vegas NV William S. Stokes - North Las Vegas NV
Assignee:
Creatacard - Cleveland OH
International Classification:
G06F15300
US Classification:
705 26
Abstract:
A customer service system interface development tool is disclosed for use by an interface designer in creating an interface for customer interaction. The interface created by the development tool may be incorporated into a customer service system for presenting products or services to a customer for the customer to make a product or service selection if the customer so desires from the products or services presented as a result of the customer's interaction with the interface. The interface tool includes modules for specifying global parameters relating products or services to be presented to the customer through the interface and developing a profile of the customer service system environment in which the interface is to operate. An additional module aids the interface designer in planning a presentation by associating a set of presentation data with the products or services available for presentation to the customer. Optional modules includes modules for planning products for production at the same location as the customer service system embodying the interface.
IBM - Las Vegas, Nevada Area since Jun 2011
Senior Managing Consultant
TRIRIGA, an IBM Company Jun 2004 - Jun 2011
Application Consultant
Independent Mortgage Jul 2003 - Jun 2004
System Administrator
Venturi Technology Partners Nov 2001 - Oct 2002
Business Anayst
XUMA Dec 1999 - Jun 2001
Tech Lead/Architect
Education:
University of San Francisco 1984 - 1986
BS, Systems Management
University of San Francisco - Info Systems Mgt, Santa Ana College - Business
Scott Allred
Work:
Don Allred Insurance - Insurance Professional (2000)
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High Point University - Business Administration and Management
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I specialize in Health Care for everyone who is eligible. I fully concentrate on this industry, so that I am able to keep up with new legislation that is passed each and every year. In order to stay u...
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Scott Allred
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First Baptist Church at Weston - Associate Pastor of Discipleship (2002)
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