Scott A Plummer

US Patent:

20150154713, Jun 4, 2015

Filed:

Jan 20, 2014

Appl. No.:

14/159324

Inventors:

- Foster City CA, US
Scott Robert Plummer - Lakeway TX, US
Mui Thu Tran - San Carlos CA, US
Patrick Kwoon Yuet Young - San Bruno CA, US
Edward Anthony Wells - Miami Beach FL, US

Assignee:

Guidewire Software, Inc. - Foster City CA

International Classification:

G06Q 40/08

Abstract:

Automated assignment of insurance claim work includes: obtaining an insurance claim work unit; identifying among a plurality of users of the insurance claims processing platform a set of eligible users who are eligible to process the insurance claim work unit; and automatically selecting among the set of eligible users a selected user to process the insurance claim work unit, including determining a set of weighted workloads that corresponds to the set of eligible users and applying a set of one or more assignment rules based on the set of weighted workloads.