Starbucks
Store Manager at Starbucks
Indiana Business College 2004 - 2007
Director of Education
Allegient, Llc Mar 2003 - Feb 2004
Manager of Business Development
Netmanage Apr 1998 - Aug 2002
Senior Sales Engineer
St.vincent Health May 1997 - Apr 1998
Technical Support Specialist Ii
Education:
Anderson University 2002 - 2004
Master of Business Administration, Masters, Business Administration, Business
Indiana University–Purdue University Indianapolis 1993 - 1995
Bachelors
Purdue University 1990 - 1992
Associates, Information Systems
Highland High School, Anderson, In
Skills:
Customer Experience Customer Engagement Team Leadership Leadership Customer Satisfaction Coaching Training Employee Training Account Management Organizational Development Staff Development Program Management Project Management Strategic Planning Leadership Development Sales Management Team Building Customer Service Service Level Agreements Vendor Management Facility Management Operations Management
Interests:
Customer Experience Collecting Antiques Exercise Home Improvement Personal Development Reading Gourmet Cooking Sports The Arts Account Management Home Decoration Health Customer Retention Cooking Electronics Fitness Family Values Collecting Christianity Kids Medicine Training Team Development Parenting Customer Engagement Team Psychology Facilities Management Youth Coaching
Languages:
English
Certifications:
Ball State University Ansi-Cfp Milestone Management Partners, Inc The Pacific Institute, License Instructor Ball State University Certified Training Consultant Food Manager Certification Project Management Training License Instructor Imagine 21 - Fast Track To Change
Tft Global Inc. 2013 - 2015
Supervisor
Ms Companies 2013 - 2015
Supervisor
Skills:
Customer Service Process Improvement Team Leadership Team Building Operations Management Continuous Improvement Leadership Manufacturing Microsoft Excel Time Management Training Customer Satisfaction Strategic Planning Inventory Management