Shane J Quiring

Shane Quiring Watertown, NY

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Work:

Tier I

2009 to 2000
System Administrator and Tier II Technical Analyst Tier I
Watertown, NY
2008 to 2009
Technical Analyst

Military:

Rank: E-5, Sergeant Nov 1987 to Jul 2008
Branch: U.S. ArmyL.i.location.original

Skills:

Workflow Analysis, Data Mapping, Excellent and Creative problem-solving skills, System Backup, System Restoration, Excellent Communication Skills, Enterprise technologies, Refined Debugging Skills, Report Development, Critical Thinking, Project Planning, Attention to Detail, Meeting Minutes, Quality Assurance, Professional Phone Etiquette, Database Management, Flexible, Accurate and Detailed, Works well under pressure, Spreadsheet Management, Administrative Support Specialist, Test Case Scenarios, Business Process Mapping, Ability to use my knowledge of the CRM application to develop and achieve desired results, Adheres to Customer Service Procedures, Microsoft Office Suite, Highly Organized, Multi-Tasking, Creative, Committed to Maintaining Data Integrity, Customer Satisfaction, Customer Relations, Complex Problem Solving, Skilled in Call Center Operations, Independent Worker, Familiarity with Key Performance Indicators (KPIs), Avaya Software knowledge, Advance Excel spreadsheet functions, Maintains Confidentiality, Time Management, Loyalty, Security Analysis, Organization wide sharing setup to include Sharing Rules and Permission Sets, Role Setup and analysis

Shane Quiring Watertown, NY

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Work:

Stream Global Services

Oct 2008 to 2000
Tier I, System Administrator and Tier II Technical Analyst with Salesforce CRM Stream Global Services
Watertown, NY
Jun 2008 to Oct 2008
Tom- Tom Technical Analyst

Skills:

Certified Salesforce Administrator, Advance Administrator and Developer Workflow Analysis Data Mapping Excellent and Creative problem-solving skills System Backup System Restoration Excellent Communication Skills Enterprise technologies Refined Debugging Skills Report Development Critical Thinking Project Planning Attention to Detail Meeting Minutes Quality Assurance Professional Phone Etiquette Database Management Flexible Accurate and Detailed Works well under pressure Spreadsheet Management Administrative Support Specialist Test Case Scenarios Business Process Mapping Ability to use my knowledge of the CRM application to develop and achieve desired results Adheres to Customer Service Procedures Microsoft Office Suite Highly Organized Multi-Tasking Creative Committed to Maintaining Data Integrity Customer Satisfaction Customer Relations Complex Problem Solving Skilled in Call Center Operations Independent Worker Familiarity with Key Performance Indicators (KPIs) Avaya Software knowledge Advance Excel spreadsheet functions Maintains Confidentiality Time Management Loyalty Security Analysis Partner and Self- Service Portal Setup Organization wide sharing setup to include Sharing Rules and Permission Sets Role Setup and analysis Flow Development and trouble shooting