English Language and Literature, Literature, English Language
Skills
Technical Support • Coaching • Social Media • Microsoft Office • Microsoft Excel • Microsoft Outlook • Teaching • Team Building • Twitter • Data Entry • Leadership • Troubleshooting • Microsoft Operating Systems • Data Collection • Customer Service • Customer Satisfaction • Forum Postings • Visual Studio • Onenote • Sharepoint • Reddit • Microsoft Word • Group Presentations • Customer Service Management • Networking • Microsoft Powerpoint • Html5 • Executive Support • Team Leadership • Management • Project Management • Microsoft Azure • Cloud Computing • Incident Management • Customer Experience • Quality Assurance • Azure Devops
Rational
Service Notifications Specialist
Rational Feb 2019 - Apr 2019
Global Communications Specialist
Rational Nov 2017 - Feb 2019
Executive Escalations - Get Help
Covestic Jul 2017 - Nov 2017
Incident Manager
Microsoft Jan 2014 - Jun 2017
Shift Lead and Social Support Analyst at Xbox Communtiy Support
Education:
Portland State University 2005 - 2007
Bachelors, Bachelor of Arts, English Language and Literature, Literature, English Language
Skills:
Technical Support Coaching Social Media Microsoft Office Microsoft Excel Microsoft Outlook Teaching Team Building Twitter Data Entry Leadership Troubleshooting Microsoft Operating Systems Data Collection Customer Service Customer Satisfaction Forum Postings Visual Studio Onenote Sharepoint Reddit Microsoft Word Group Presentations Customer Service Management Networking Microsoft Powerpoint Html5 Executive Support Team Leadership Management Project Management Microsoft Azure Cloud Computing Incident Management Customer Experience Quality Assurance Azure Devops