Level 3 Communications Jan 2008 - 2013
Senior Billing Coordinator
Broadwing Communications Jan 2004 - Jan 2008
Enterprise Service Manager
Focal-Jmlab Dec 1997 - Jan 2004
Director of Customer Care
Education:
Loyola University Chicago
Skills:
Accounting Account Reconciliation Customer Retention Customer Satisfaction Customer Service Communication Skills Event Planning Invoicing Management Organizational Effectiveness Process Improvement Project Management Project Planning Sales Telecommunications Billing
2004 to 2007Broadwing Communications Corporation, LLC
2004 to 2007 Enterprise Service ManagerFocal Communications Corporation, LLC
2003 to 2004 Regional Director of Customer CareFocal Communications Corporation, LLC
1997 to 2004 Local Customer Care ManagerFocal Communications Corporation, LLC
2001 to 2003 Sr. Local Customer Care ManagerFocal Communications Corporation, LLC
1997 to 2000 Local Customer Care Manager
Education:
Loyola University, Mundelein College and Oakton Business AdministrationCornell University - Principled Negotiations/Mutual Gains Bargaining Drucker in Leadership
Youtube
Sharon Shannon Live From Dolans
Sharon Shannon, Jim Murray and Jack Maher perform Live From Dolans. We...
Duration:
45m 17s
Newly Diagnosed With Cancer: Sharon's Story
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