Active Directory • Customer Service • Software Documentation • Software Installation • Security • Networking • Microsoft Office • Sdlc • Troubleshooting • Leadership • Windows • Lotus Notes • Help Desk Support • Customer Satisfaction • Operating Systems • Training • Technical Support • Vpn • Windows 7 • Account Management • Outlook • Time Management • Microsoft Excel
Interests
Animal Welfare • Education • Arts and Culture • Science and Technology
Capella University 2009 - 2012
Master of Science, Masters, Computer and Information Systems
Itt Technical Institute 2005 - 2009
Bachelors, Bachelor of Science, Science Information
Skills:
Active Directory Customer Service Software Documentation Software Installation Security Networking Microsoft Office Sdlc Troubleshooting Leadership Windows Lotus Notes Help Desk Support Customer Satisfaction Operating Systems Training Technical Support Vpn Windows 7 Account Management Outlook Time Management Microsoft Excel
Interests:
Animal Welfare Education Arts and Culture Science and Technology
2009 to 2000 Help Desk TechnicianSelf Tampa, FL 2004 to 2009 Independent ConsultantSunTrust Bank Tampa, FL 2004 to 2009 Teller Coordinator / SupervisorChase Home Finance Tampa, FL 2002 to 2004 Reconciliation AssistantChase Home Finance
Jun 2002 to Oct 2002 Customer Service Representative/CorrespondenceOfficeMax Ogden, UT 2000 to 2001 Customer Service Supervisor / Copy Supervisor
Education:
Technical Institute Tampa, FL 2005 to 2009 Bachelor of Science in Information Security
Youtube
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