Varrow - Raleigh-Durham, North Carolina Area since Apr 2013
Systems Engineer
IBM - RTP Oct 2012 - Apr 2013
Advanced Customer Support - Backup and Recovery SME
IBM - RTP Jul 2010 - Oct 2012
Technical Support Specialist - Shift Lead
GlassHouse Technologies - Cary, NC Sep 2009 - Jul 2010
Tech Support Engineer - Shift Lead
Verizon Wireless - Wilmington, North Carolina Area 2007 - 2009
Senior Customer Support
Education:
University of North Carolina at Wilmington 2000 - 2004
Bachelors of Science, Computer Science
Skills:
Emc Avamar Netbackup Backup Exec Veeam Emc Data Protection Adviser Troubleshooting Red Hat Linux System Administration Technical Writing Technical Support Disaster Recovery Backup Solutions Data Domain Customer Service Microsoft Technologies Bmc Remedy Programming Logistics Microsoft Exchange Linux Business Continuity System Deployment Vmware Infrastructure Mentoring New Hires Employee Training Itil Reporting and Analysis Salesforce Avamar Implementation Emc Storage Virtualization Networking Vmware Storage Data Center Enterprise Software Salesforce.com Cloud Computing Managed Services Pre Sales Professional Services
Certifications:
License Comp001008368193 License 00103149 Certified Professional A+® Remote Support Technician Itil Version 3 Foundations Comptia, License Comp001008368193 Exin - Examination Institute For Information Science, License 00103149