Sharon A Scanlon

US Patent:

20160012375, Jan 14, 2016

Filed:

Jul 10, 2014

Appl. No.:

14/327688

Inventors:

- Charlotte NC, US
Don Cardinal - San Antonio TX, US
Sharon Scanlon - Manahawkin NJ, US
Davindar Gill - Palatine IL, US

International Classification:

G06Q 10/06

Abstract:

Methods and systems for managing customer queues using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may select at least one queue from one or more maintained queues based on the location of the customer. Then, the computing platform may update the at least one selected queue based on the identity of the customer to add the customer using the customer computing device to the at least one selected queue.

US Patent:

20160012409, Jan 14, 2016

Filed:

Jul 10, 2014

Appl. No.:

14/327967

Inventors:

- Charlotte NC, US
Don Cardinal - San Antonio TX, US
David M. Grigg - Rock Hill SC, US
Sharon Scanlon - Manahawkin NJ, US

International Classification:

G06Q 20/32
H04W 4/02

Abstract:

Methods and systems for configuring a computing platform using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received at the customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may receive one or more configuration instructions based on the identity of the customer. Then, the computing platform may be configured based on the one or more configuration instructions.

US Patent:

20160014552, Jan 14, 2016

Filed:

Jul 10, 2014

Appl. No.:

14/327847

Inventors:

- Charlotte NC, US
Don Cardinal - San Antonio TX, US
Sharon Scanlon - Manahawkin NJ, US
Davindar Gill - Palentine IL, US
Alicia C. Jones - Fort Mill SC, US
Russell Lewis - Charlotte NC, US

International Classification:

H04W 4/02
G06Q 20/32

Abstract:

Systems and methods for using proximity positioning systems to determine an identity and location of a user, and process a pre-staged transaction based on the determined information are provided. In some examples, a transaction may be initiated by a user. A financial institution may pre-process the transaction and, upon establishing a physical presence of the user at a banking center, may further process and/or complete the transaction. The physical presence of the user may be established based on a signal from a location beacon at the banking center being detected by a personal computing device of the user. Because the personal computing device is within a predefined proximity of the location beacon in order to detect the signal, the location of the location beacon, and, thus the personal computing device may be determined, and an identity of the user may be determined.